Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Laura Starkey

Palestine,Texas

Summary

Dynamic insurance sales professional with a proven track record at Kimberly McGuire State Farm, excelling in client relationship building and policy analysis. Successfully implemented referral programs, enhancing customer retention and expanding the client base. Adept at cold calling and training teams, driving significant improvements in sales performance and customer satisfaction.

Insurance professional with extensive expertise in client acquisition and retention within insurance sector. Recognized for ability to assess customer needs and provide tailored insurance solutions. Valued for collaborative teamwork and results-driven approach, effectively adapting to dynamic industry demands. Key skills include customer relationship management and strategic selling.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Insurance Sales Associate and Service

Kimberly McGuire State Farm
08.2011 - 06.2024
  • Assisted in developing and implementing marketing campaigns boosting brand awareness and increasing market share.
  • Established partnerships with local businesses promoting cross-referrals that contributed towards business growth.
  • Maintained detailed records of all interactions with prospects and clients using CRM software, ensuring accurate reporting of sales activities.
  • Implemented effective referral programs to generate a steady stream of new leads from satisfied clients.
  • Developed strong relationships with clients to foster trust and loyalty, leading to higher renewal rates.
  • Expanded client base through strategic prospecting efforts such as cold calling, attending community events, and leveraging social media platforms.
  • Trained new team members on products, systems, and best practices, ensuring a seamless transition into their roles.
  • Collaborated with underwriters to negotiate favorable policy terms for clients based on their individual needs and risk profiles.
  • Conducted in-depth analyses of clients'' existing policies, identifying coverage gaps and recommending appropriate adjustments.
  • Educated clients on the importance of various insurance products, enabling them to make informed decisions about their coverage needs.
  • Actively participated in continuing education opportunities staying up-to-date on industry trends regulations.

Sales Trainer

Results Company for TXU Energy
01.2006 - 06.2011
  • Established clear expectations for desired outcomes at the onset of each course module or workshop session.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Designed and implemented sales training program and documentation.
  • Collaborated with Human Resources to facilitate recruitment promotion at job fairs and other community events.
  • Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
  • Revamped outdated course materials to reflect current best practices in sales methodologies and processes.
  • Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
  • Increased sales team productivity by developing and implementing comprehensive training programs.

Education

Associate of Arts - Liberal Arts

Southwestern University
Georgetown TX

Insurance Lincensing - Home/Auto And Life/Health

Kaplan University
Online
10-2011

Skills

  • Goal oriented
  • Client relationship building
  • Policy analysis
  • Industry regulations
  • Cold calling
  • Prospecting clients
  • Follow-up strategies
  • Customer service
  • Licensed insurance agent
  • Insurance sales
  • Appointment management
  • Product knowledge
  • Customer retention

Accomplishments

  • Achieved the top 3 sales teams in all of TXU energy worldwide through using my skills and knowledge as an associate myself, to help my students learn and become productive team members.
  • Selected to train TXU top executive teams.
  • Awarded multiple top sales associate awards during tenure as State Farm Agent

Certification

  • Home/Auto License - October 2011 - Present
  • Life/Health License - October 2011 - Present
  • Certified Sales Trainer, Results Company - March 2009 - June 2011

Timeline

Insurance Sales Associate and Service

Kimberly McGuire State Farm
08.2011 - 06.2024

Sales Trainer

Results Company for TXU Energy
01.2006 - 06.2011

Associate of Arts - Liberal Arts

Southwestern University

Insurance Lincensing - Home/Auto And Life/Health

Kaplan University

Similar Profiles

CREATE PROFILE