Laura Starks
Melbourne,Florida
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Acclara
Houston, TX
05.2023 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Identified and corrected payment problems involving patients or third-party payers.
- Contacted insurance providers to check patient coverage.
- Reached out to responsible companies and individuals to collect on outstanding debts.
- Investigated rejected and denied claims, correcting applicable coding.
- Evaluated patient's financial status to establish budget payment plans.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
On Call Coordinator
Maxim Healthcare
Lake Mary, FL
11.2022 - Current
- Answered phone calls and took messages for staff members.
- Assisted patients with canceling and rescheduling appointments.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained records management system to process personnel information and produce reports.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Outreach Coordinator
CareMetx
Bethesda, MD
11.2022 - 01.2023
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Called insurance companies and verified patient coverage.
- Applied HIPAA privacy and security regulations while handling patient information.
- Responded to patient concerns and inquiries professionally and efficiently.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Obtained necessary signatures for privacy laws and consent for treatment.
Administrator
Kylers Helping DBA 1st Health Staffing
Rockledge, FL
03.2018 - 10.2022
- Spearheaded business development initiatives and led executives in recruitment functions and talent retention.
- Crafted and updated recruitment and HR policies and procedures to improve hiring processes.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- In charge of receiving payments from Medicaid
- Advocated for clients, and assisted with obtaining affordable medical insurance from Medicaid, Medicare, and/or affordable cares act insurance
- Provided resources to the low-income population including, housing, medical, dental, employment, and daycare if needed
- Created and updated work schedules to accommodate changing staffing levels and workload expectations
- Increased revenue by creating key business-development programs
- Managed payroll, transactions, invoicing, and budgeting to reduce financial inconsistencies
- Established positive working relationships with colleagues, managers, and customers through regular communication and effective anticipatory needs.
- Spearheaded business development initiatives and led executives in recruitment functions and talent retention.
Supported Living Coach
DPT Support Group
Ocala, Florida
03.2015 - 02.2018
- Was in charge of a caseload of over 5 clients
- Was in charge of coordinating community resources and securing referrals
- Provided assistance with the Low-Income Subsidy Program to assist with the cost of medications and deductibles
- Developed team communications and information for quarterly meetings
- Scanned documents and saved them in a database to keep track of important organizational data
- Conducted inspections of the grounds, buildings, and equipment on the property in order to identify maintenance issues and coordinate timely repairs to ensure clients were moving into well-kept units.
Education
Certificate - Medical Coding And Billing
Rasmussen College
Lake Elmo, MN09-2024
High School Diploma -
Brevard Public School
Viera, FL07.2012
Skills
- Multitasking and Organization
- Patient Education
- Insurance Company Knowledgeable
- Documenting and Recording Information
- Verbal and Written Communication
- Quality Standards and Protocols
- Billing and Invoicing
- Relationship Building
- Services Rendered Documentation
Timeline
Patient Service Representative
Acclara
05.2023 - Current
On Call Coordinator
Maxim Healthcare
11.2022 - Current
Outreach Coordinator
CareMetx
11.2022 - 01.2023
Administrator
Kylers Helping DBA 1st Health Staffing
03.2018 - 10.2022
Supported Living Coach
DPT Support Group
03.2015 - 02.2018
Certificate - Medical Coding And Billing
Rasmussen College
High School Diploma -
Brevard Public School