Laura Steiner
Canandaigua
Summary
Dynamic professional with a strong work ethic and proven problem-solving abilities, honed as an Office Manager at Superior Countertops. Skilled in child supervision and de-escalation techniques, I foster positive interactions and enhance team productivity, ensuring operational efficiency and exceptional customer service in fast-paced environments. Experienced with maintaining order and safety within school setting. Utilizes effective communication to manage student behavior and resolve conflicts. Knowledge of school policies and procedures, ensuring structured and supportive environment.
Overview
14
14
years of professional experience
Work History
School Monitor
Canandaigua City School District
10.2024 - Current
- Monitored student behavior to ensure a safe and respectful learning environment.
- Assisted in resolving conflicts and promoting positive interactions among students.
- Supervised lunch periods, ensuring compliance with school policies and procedures.
- Collaborated with teachers to support classroom management and student engagement strategies.
- Provided guidance to students on school rules, fostering accountability and responsibility.
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
Deli Clerk
Wegmans Supermarket
03.2020 - 04.2022
- Assisted customers with deli product selections, enhancing overall shopping experience.
- Prepared and packaged deli items according to health and safety standards.
- Maintained cleanliness and organization of work area to ensure operational efficiency.
- Monitored inventory levels, restocking products as needed to meet demand.
- Trained new staff on deli procedures and customer service best practices, fostering team development.
- Resolved customer inquiries and complaints promptly, strengthening customer relationships and loyalty.
Sales Associate/ Product Knowledge Specialist
Victor Chevrolet
06.2015 - 04.2018
- Provided exceptional customer service, fostering positive relationships and repeat business.
- Assisted in managing inventory levels, ensuring optimal product availability for customers.
- Conducted vehicle demonstrations, highlighting features and benefits to drive sales conversions.
- Trained new team members on sales techniques and dealership policies to enhance performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Office Manager
Superior Countertops
04.2012 - 12.2014
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed vendor relationships to streamline procurement processes and reduce costs.
- Developed and implemented office procedures to enhance workflow efficiency.
- Coordinated schedules for staff, optimizing resource allocation and project timelines.
- Facilitated communication between departments, ensuring alignment on projects and objectives.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
No Degree - Liberal Arts
Alfred State College
Alfred, NYHigh School Diploma -
Wayland Cohocton Central School
Wayland, NY06-2004
Skills
- Patience and empathy
- Child supervision
- Professionalism and ethics
- De-escalation techniques
- Teamwork
- Problem-solving
- Strong work ethic and dependable
- Multitasking
- Organizational skills
Timeline
School Monitor
Canandaigua City School District
10.2024 - Current
Deli Clerk
Wegmans Supermarket
03.2020 - 04.2022
Sales Associate/ Product Knowledge Specialist
Victor Chevrolet
06.2015 - 04.2018
Office Manager
Superior Countertops
04.2012 - 12.2014
No Degree - Liberal Arts
Alfred State College
High School Diploma -
Wayland Cohocton Central School