Laura Stevens
Biddeford,ME
Summary
Versatile Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Operations Specialist
MaineHealth
08.2023 - Current
- Leads system level projects to support strategic priorities.
- Improved operational efficiency by streamlining processes.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Created and managed project plans and timelines.
Center Manager
Lincare
12.2016 - 04.2023
- Assisted in planning, developing, organizing, implementing, evaluating and communicating of updated processes and procedures.
- Maintained overall status, proactively follows progress & issues.
- Cultivated and strengthened lasting patient relationships using strong issue resolution and dynamic communication skills.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of center's workload.
- Oversaw recruitment, hiring, and onboarding processes to ensure skilled workforce capable of meeting center objectives.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Ensured compliance with all relevant regulations, maintaining safe and secure environment for staff members and patients alike.
- Promoted culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Family Medicine Inc.
11.2010 - 11.2016
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Assisted with coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
Education
High School Diploma -
East Canton High School
East Canton, OH05.2010
Acuity Lean Six Sigma White Belt
Online 11.2023
Skills
- Employee Engagement
- Project Management
- Analytical and Critical Thinking
- Time Management
- Cross-Functional Communication
Timeline
Operations Specialist
MaineHealth
08.2023 - Current
Center Manager
Lincare
12.2016 - 04.2023
Administrative Assistant
Family Medicine Inc.
11.2010 - 11.2016
High School Diploma -
East Canton High School
Acuity Lean Six Sigma White Belt