Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Laura Stevens

Laura Stevens

Fishers,IN

Summary

Accomplished, self-motivated professional with diverse credentials. Solid leadership and recruiting expertise with a strong business background. Ability to work collaboratively, with strong commitment to achieving corporate goals, while providing impeccable customer service.

Professional talent acquisition specialist with robust background in identifying and engaging top talent. Expertise in managing full-cycle recruitment processes and building strong candidate relationships. Known for collaborative team efforts and adaptability to dynamic hiring needs. Skilled in strategic sourcing and candidate assessment.

Overview

37
37
years of professional experience

Work History

Recruiter

Carter Express
06.2022 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.

Recruiter

Transforce, Inc.
09.2017 - 06.2022
  • Formulated effective recruitment plans and strategies
  • Sourced candidates through various methods including marketing, advertising, social media, career fairs and job boards
  • Evaluated candidate qualifications to ensure they met job requirements
  • Established and maintained positive relationships with all candidates
  • Conducted New Hire orientation to candidates during the employment process

Recruiter

Celadon Trucking, Inc.
03.2014 - 09.2017
  • Pre-screen candidates to determine qualifications and eligibility for employment
  • Detail pay structure, benefits and sell opportunities
  • Complete background check and employment verifications required by DOT and company guidelines
  • Assist in advertising and departmental reporting to VP of Recruiting
  • Represent organization at trade shows, jobs fairs and other venues

Inside Sales
03.2013 - 03.2014
  • Creating, developing and retaining business relationships with customers and potential customers
  • Obtaining bid opportunities which were converted to new customer base
  • Lead sales efforts by cold call, gathering sales leads and manage sales objectives
  • Tracking and maintaining all sales activities
  • Identify services and pricing to meet customer needs
  • Maintaining solid understanding of current market conditions and business trends to create offer to boost margins
  • Managing rate and lane negotiations

CSR/Freight Analyst
01.2012 - 03.2013
  • Analyze daily reports from fleet managers to ensure appropriate freight selection in the U.S., Canada and Mexico
  • Execute/Manage freight requests received via EDI and email
  • Coordinate/manage shipping exceptions with warehouses, customers, sales reps and brokerage companies
  • Ensure all International shipment have the appropriate documents to enter and depart Canada and Mexico
  • Analyze and bid on freight via customer and broker websites
  • Analyze reports for assigned customers to ensure 98% compliance

Office Manager

Thunderlight Studios, Inc.
08.2011 - 12.2011
  • Manage daily operations of office and personnel
  • Customer service, sales and marketing
  • Assisted SEO/SEM Manager
  • Project manager for graphic/web designers, assistants and interns
  • Daily A/R, A/P, invoicing and collections

Customer Account Manager

Epson America, Inc.
04.2008 - 08.2011
  • Execute/manage daily incoming sales orders
  • Coordinate/manage shipping exceptions with warehouse, customers and sales reps
  • Coordinate/track outbound shipments from local warehouse to other warehouse locations
  • Analyze/maintain weekly production allocation spreadsheets, fill orders as product became available

CSR/Project Manager

Fineline Printing Group
08.2007 - 04.2008
  • Project/Quality manager for Eli Lilly
  • Adhere to and maintain internal/external project schedules
  • Meet with Eli Lilly Project Manager to ensure project target dates were met
  • Manage job costs and billing functions

Supervisor, Call Center

ISM Education Loans
01.2006 - 08.2007
  • Supervised staff of 20 employees
  • Ensure inbound answer rate stayed within published standards via CMS
  • Coordinate manual skip tracing and due diligence tasks
  • Build calling campaigns for default prevention and collections
  • Conduct bi-weekly monitoring of inbound telephone to ensure staff was adhering to departmental procedures
  • Conduct quality control of daily manual tasks
  • Maintain quality control procedures and departmental training materials
  • Track volume statistics, quality and staff productivity
  • Conduct new hire orientation and refresher training
  • Created a disaster recovery plan
  • Maintained Annual Budget for Customer Support Call Center

CSR/Project Manager

Fineline Printing Group
09.2003 - 10.2006
  • Coordinate regional/national publications for multiple client accounts
  • Conducted internal quality control audit, using set standards established by the Estimating Dept
  • Adhered to and maintained internal and external project schedules
  • Coordinate client printing jobs through pre-press, bindery and printing process
  • Created workflow procedures for customer service and production to tracking print jobs
  • Liaison between sales, customer service and accounting staffs
  • Project Manager for Eli Lilly and Bindery

Supervisor

Sallie Mae (Formerly USA Group)
04.1988 - 08.2003
  • Supervised staff of 25 employees
  • Maintained annual budget for Disbursement Services Dept
  • Maintained deadlines in purchasing student loan portfolios from financial institutions
  • Created and implemented workflow/training materials for loan purchase process
  • Tracked volume, quality and productivity statistics
  • Served as contact for student loan borrowers, provided options and solutions to prevent default
  • Collected state and federal tax refunds to be applied to outstanding debt
  • Co-created/implemented procedures for loan consolidation program using U.S
  • Department of Education guidelines

Education

Business Administration, Accounting

I.U.P.U.I
01.1986

Skills

  • Persuasive, solution-oriented communicator possessing highly effective negotiation skills Superior ability to assess skill set of potential applicants Thorough understanding of the importance of accurate, detailed reports Strong working knowledge of the transportation industry and FMCSA regulations
  • Candidate screening
  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration

Timeline

Recruiter

Carter Express
06.2022 - Current

Recruiter

Transforce, Inc.
09.2017 - 06.2022

Recruiter

Celadon Trucking, Inc.
03.2014 - 09.2017

Inside Sales
03.2013 - 03.2014

CSR/Freight Analyst
01.2012 - 03.2013

Office Manager

Thunderlight Studios, Inc.
08.2011 - 12.2011

Customer Account Manager

Epson America, Inc.
04.2008 - 08.2011

CSR/Project Manager

Fineline Printing Group
08.2007 - 04.2008

Supervisor, Call Center

ISM Education Loans
01.2006 - 08.2007

CSR/Project Manager

Fineline Printing Group
09.2003 - 10.2006

Supervisor

Sallie Mae (Formerly USA Group)
04.1988 - 08.2003

Business Administration, Accounting

I.U.P.U.I

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