Summary
Overview
Work History
Education
Skills
Timeline
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Laura Stockton

Athens

Summary

Reliable food service professional, prepared to bring high level of professionalism and expertise to role. Known for maintaining high standards in food quality and cleanliness. Proven ability to work collaboratively with team members and adapt to changing demands, ensuring seamless operation. Skilled in sandwich preparation, customer interaction, and order accuracy.

Overview

6
6
years of professional experience

Work History

Sandwich Artist

Subway
07.2024 - 01.2025
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.

Crew Member

Whataburger
06.2021 - 06.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.

Customer Service Call Center Representative

Maximus
01.2019 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

GED -

Mesquite High School
Mesquite
1998

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Sandwich preparation expertise
  • Reliability and punctuality
  • Sandwich preparation
  • POS system operation
  • Safe food handling
  • Inventory counts
  • Product stocking and rotation
  • Food storage practices
  • Willingness to learn
  • Sandwich artistry

Timeline

Sandwich Artist

Subway
07.2024 - 01.2025

Crew Member

Whataburger
06.2021 - 06.2024

Customer Service Call Center Representative

Maximus
01.2019 - 03.2021

GED -

Mesquite High School

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Laura Stockton