Laura Street
Customer Service
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Tutor Sourcing Manager
Varsity Tutors
07.2021 - 07.2023
- Reviewed recorded interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Answered calls and SMS from applicants for the position, on a daily basis.
- Helped in other departments as needed.
- Call monitored Sales and Customer calls, Audited the calls and provided feedback on how the call went and where improvement is needed.
- Help places Students with tutors as needed.
Associate Client Service/Product Specialist
ADP
01.2021 - 07.2021
- Continually expanded knowledge of ADP product line.
- Researched product's technical specifications and accurately communicated information.
- Collaborated with cross-functional teams to help with the clients needs.
- Utilized specialized software to capture and identify the issues the client was experiencing.
- Troubleshot with client on the issue at hand and find solutions to provide to the client.
Implementation Consultant - Benefits
ADP
08.2020 - 01.2021
- Offered client training services via online/zoom interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders..
- Served as project driver and authoritative source for customers implementing Benefits.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Configured, installed and handled troubleshooting tasks for variety of different applications.
Customer Care Representative / Tutor Sourcing
Varsity Tutors
11.2017 - 03.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
Education
Medical Assistant Certification - Medical Assistant
United Education Institute
Chula Vista, CA10.2009
High School Diploma -
Granite Hills High School
El Cajon, Ca06.2001
Skills
- Inbound Phone Calls
- Critical Thinking
- Special Projects
- Dynamic Communication
- Active Listening Skills
- Client Satisfaction
- Complex Problem-Solving
- Trained in Salesforce
- Call Volume and Quality Metrics
- Project Management
- Microsoft Office Suite Expertise
- Project Manager
- Report Creation
- Customer Relations
- Team Development
- Multi-Line Phone Talent
- Call Center Operations
- Typing Proficiency
- Product Organization
- Order Processing
- Refund Processing
- Clerical Support
- Recordkeeping Strengths
- Project Management Abilities
- Customer Consulting
- Medical Terminology Knowledge
- Problem-Solving Ability
- Customer Service
- Computer Proficiency
- Quality Control
- Managing Multiple Tasks
- Conflict Mediation
- Quality Assurance Controls
- Professional Telephone Demeanor
Timeline
Tutor Sourcing Manager
Varsity Tutors
07.2021 - 07.2023
Associate Client Service/Product Specialist
ADP
01.2021 - 07.2021
Implementation Consultant - Benefits
ADP
08.2020 - 01.2021
Customer Care Representative / Tutor Sourcing
Varsity Tutors
11.2017 - 03.2020
Medical Assistant Certification - Medical Assistant
United Education Institute
High School Diploma -
Granite Hills High School
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