Laura Stump
Pikeville,KY
Summary
Dynamic and detail-oriented professional with a proven track record at Starbucks, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in multitasking and maintaining a clean environment, consistently fostering loyalty and repeat business. Committed to delivering high-quality service in fast-paced settings.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonalds
05.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier
Tudor's Biscuit World
01.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista Shift Lead
Starbucks
08.2022 - 04.2024
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
Barista
Faithlife Ministries Coffee Shop
07.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Bookstore
05.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Clerk
Pikeville Medical Center
08.2016 - 04.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Supporting Individuals With Mental Illness - Mental Health
12-2024
- Ranked in Top 25% in the class.
- passed the final exam first go.
Certificate - Clinical Nursing Skills
11-2024
I was very dedicated to this course. I really got an idea of the nurses role.
Certificate - Foundations of Nursing
10-2024
- Professional Development: I learned that with this I am really passionately about medical field.
Graduate Certificate - Certified Medical Assistant
10-2024
- Professional Development: I learnt how I want to help others.
No Degree - Nursing
05-2017
- GPA3.4
- Professional Development: I have taken pre nursing and medical classes over the years.
Skills
- Client support
- Collaborative teamwork
- Effective multitasking
- Time management
- Attention to detail
- Cleaning
- Cash handling
- Clear communication
- Taking orders
- Self-discipline
- Interactive communication skills
- Integrity and honesty
- Safe food handling
- Verbal and written communication
- Multitasking and organization
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified barista
Timeline
Crew Member - Mcdonalds
05.2024 - Current
Cashier - Tudor's Biscuit World
01.2023 - 05.2024
Barista Shift Lead - Starbucks
08.2022 - 04.2024
Barista - Faithlife Ministries Coffee Shop
07.2021 - 07.2022
Cashier - Bookstore
05.2017 - 10.2017
Clerk - Pikeville Medical Center
08.2016 - 04.2017
Allison - Supporting Individuals With Mental Illness, Mental Health
Allison - Certificate, Clinical Nursing Skills
Alison - Certificate, Foundations of Nursing
Udemy - Graduate Certificate, Certified Medical Assistant
University of Pikeville - No Degree, Nursing
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