Hi, I’m
Laura Suarez
Administrative Coordinator
Lyndhurst,NJ
Summary
Adept at managing different research studies, controlling testing parameters and establishing project frameworks. Dedicated to advancing understanding of Quality Control. Well-versed in organizing team members, materials and tools required to complete work.
Overview
5
years of professional experience
Work History
Color Street
QA Assistant Manager
11.2022 - Current
Job overview
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
Englewood Lab
Quality Control Coordinator
05.2022 - 11.2022
Job overview
- Spearheaded programs to keep production processes in line with industry standards.
- Experimented with products to test and determine reliability.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Assisted with quality control audits.
- Implemented new quality assurance and customer service standards.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Updated inspection journals and daily summary logs with quality-related data.
- Specified quality requirements of raw materials with suppliers.
Anthem USB
Laboratory Assistant
03.2021 - 09.2021
Job overview
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Collaborated with other departments to establish cohesive laboratory operations.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Obtained samples for testing following standard protocols.
- Developed and implemented new protocols to improve accuracy of laboratory results.
Anthem USB
Production Assistant
03.2020 - 03.2021
Job overview
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Inspected equipment to verify performance and functionality, managing wear and tear.
- Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
- Completed wide range of tasks in diverse filming areas to support operations.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Reviewed activities for production team to complete tasks on time.
- Created and updated records and files to maintain document compliance.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
AMA Staffing
Staffing Manager
11.2019 - 03.2020
Job overview
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Reviewed applications and resumes to support hiring activities.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Devised hiring and recruitment policies for 20-employee company.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Kare
Customer Service Representative
05.2019 - 11.2019
Job overview
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Created and maintained detailed database to develop promotional sales.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Kare
Administrative Assistant
05.2018 - 05.2019
Job overview
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed department budgets and generated financial reports for management review.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Sena, Colombia
Associate of Business Administration from Business Administration
11.2018
Skills
- Staff Management
- Quality Control
- Data Analysis
- Compliance with GMPs
- Product Testing
- Collaboration
- Attention to detail
- Communication
- Customer Relationship Management
- Multitasking
- Quality Management Processes
- Employee Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
QA Assistant Manager
Color Street
11.2022 - Current
Quality Control Coordinator
Englewood Lab
05.2022 - 11.2022
Laboratory Assistant
Anthem USB
03.2021 - 09.2021
Production Assistant
Anthem USB
03.2020 - 03.2021
Staffing Manager
AMA Staffing
11.2019 - 03.2020
Customer Service Representative
Kare
05.2019 - 11.2019
Administrative Assistant
Kare
05.2018 - 05.2019
Sena
Associate of Business Administration from Business Administration
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