Overview
Work History
Timeline
Generic
LAURA SUMNER

LAURA SUMNER

Athens,AL

Overview

37
37
years of professional experience

Work History

Assistant Store Manager

Beals
Huntsville, Al
09.2021 - 05.2023
  • Assisted customers with product selection, pricing, payment options and returns and exchanges.
  • Managed all customer inquiries and complaints in a professional and timely manner.
  • Managed operations with opening closing store down.
  • Handling opening closing balancing registers.
  • Making deposits go.

Flooring Sales Specialist

Home Depot store 0888
Huntsville, Al
07.2010 - 09.2016
  • Selling all types of flooring.
  • Setting up installation for new flooring.
  • Aquiring commercial accounts.
  • Negotiate installation issues between customers and installators.
  • Making executive decisions on the spot in order to save a install contract or sales.
  • Number one sales specialist in the district four years in a roll.
  • Number two sales specialist for the region.
  • Close to $1 million in sales before leaving.
  • Participated in veterans project kids workshop by donating my time.
  • Demonstrated ability to identify customer needs through active listening and effective questioning techniques.
  • Developed strong product knowledge and understanding of flooring materials, installation techniques, and maintenance requirements to provide customers with valuable advice.
  • Assisted customers in selecting appropriate flooring options based on their lifestyle needs and budget constraints.
  • Utilized superior customer service skills to build trust and rapport with clients, resulting in increased sales.
  • Trained new employees on company policies and procedures related to sales processes and customer service standards.
  • Provided technical support to installers regarding installation procedures for different types of flooring materials.
  • Participated in regular training sessions designed to enhance product knowledge and improve selling skillset.
  • Resolved customer complaints promptly using excellent problem-solving skills and conflict resolution methods.
  • Maintained accurate records of sales activities including quotes generated, orders placed, payments received.
  • Ensured compliance with applicable health and safety regulations while handling hazardous materials such as adhesives or sealants.
  • Analyzed competitor pricing models to ensure our products remained competitively priced in the market.
  • Developed comprehensive proposals outlining project costs, timelines, and deliverables for prospective clients.
  • Generated weekly reports detailing sales performance metrics such as total revenue generated, average order value.
  • Conducted regular product demonstrations at trade shows, home expositions, and other events.
  • Implemented inventory management system to track orders, reduce backorders, and maximize profits.
  • Created innovative marketing strategies to increase brand awareness and attract new customers.
  • Performed site visits prior to installations to ensure that all necessary preparations had been made by contractors.
  • Managed returns and exchanges process efficiently while maintaining a positive relationship with customers.
  • Collaborated with design team on flooring projects for commercial customers, ensuring that all specifications were met.
  • Successfully developed relationships with key vendors to obtain the best prices for products.
  • Sold merchandise, completed contracts, and arranged for delivery.
  • Estimated quantity and cost of merchandise required to complete customers' projects.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Answered questions regarding store and merchandise.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Demonstrated use and operation of merchandise.
  • Arranged and display merchandise to promote sales.
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.

Owner Realtor Office manager Property manager

Lamb Real Estate
Hampton Cove, Al
01.1986 - 02.2015
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Negotiated contracts for listing or selling real properties.
  • Managed budgets effectively by accurately forecasting expenses and revenues.
  • Created innovative marketing plans to drive business growth.
  • Identified problems, made decisions, and interpreted results based on quantitative techniques.
  • Monitored industry trends to identify opportunities for improvement.
  • Hired skilled personnel to handle challenges and obligations of business.
  • Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
  • Built and maintained strong relationships at all levels of the organization.
  • Maintained a high standard of customer service through quality assurance checks.
  • Negotiated contracts with buyers and sellers.
  • Invested in employees, using training to keep them at the top of their game.
  • Provided strategic direction for the organization's long-term goals and objectives.
  • Initiated initiatives aimed at improving operational efficiency throughout the company.
  • Participated in proactive team efforts to achieve departmental and company goals.
  • Developed and monitored established goals and strategies to advance the corporate mission.
  • Demonstrated and supported continuous improvement and growth mindset.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Managed daily administrative tasks, including tenant relations and rent collections.
  • Provided customer service support by responding promptly to inquiries or requests from tenants.
  • Investigated complaints, disturbances and violations and resolved issues.
  • Maintained accurate records of all tenant information including contact details and payment history.
  • Coordinated tenant move-in and out process and orientated new tenants to property.
  • Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
  • Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
  • Initiated eviction proceedings when necessary according to state law and court orders.
  • Conducted regular property inspections to identify potential maintenance issues.
  • Planned, scheduled, and coordinated general maintenance and major repair projects.
  • Developed and maintained professional relationships with residents, community and owners.
  • Monitored tenant activity to address complaints or violations of lease agreements.
  • Oversaw and maintained accurate records of all tenant occupancy.
  • Assisted in the selection process of new tenants by conducting background checks and verifying references.

Timeline

Assistant Store Manager

Beals
09.2021 - 05.2023

Flooring Sales Specialist

Home Depot store 0888
07.2010 - 09.2016

Owner Realtor Office manager Property manager

Lamb Real Estate
01.1986 - 02.2015

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LAURA SUMNER