Summary
Overview
Work History
Education
Skills
Community Service
Acknowledgements
Timeline
background-images

Laura Sutton

Midlothian,VA

Summary

To obtain a position which will utilize my vast skill set iincluding demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

32
32
years of professional experience

Work History

Product Specialist

CMA Colonial Honda
05.2023 - Current
  • Marketed and sold Honda products at exceptional level.
  • Supported finance team during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Trained and provided coaching to several junior team members.
  • Researched product's technical specifications and accurately communicated information.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.

BDC Agent

Loyalty Nissan
06.2022 - 05.2023
  • Respond to all incoming dealership inquiries regarding product availability, financing, and scheduling of appointments.
  • Extensive communication, both oral and written, with customers throughout the buying process; 24% lead shown ratio.
  • Provide exceptional customer service in all situations.

Meadery Manager and Apprentice Mazer

Haley’s Honey Meadery
03.2020 - 06.2022
  • Manage both human resources and mead production, including but not limited to payroll, onboarding, training, and scheduling of employees.
  • Responsible for assistance with mead production including marketing, ordering of supplies, physical production and bottling, and branding.

General Manager

Cameron & Cameron Shipping Inc.
03.2022 - 06.2022
  • Manage both Human Resources and daily operations of shipping business, including but not limited to payroll, training, onboarding, and scheduling of driver loads.

Assistant Store Manager

Guncotton Coffee & Gallery
03.2019 - 03.2020
  • Assist with operation of cafe and event space. Create new coffee beverages and ensure recipes are consistent with staff.
  • Market event space and oversee events.
  • Develop community activities to increase cafe flow and retail sales.

General Manager

Hampton Inn
01.2007 - 07.2013
  • Operate and manage 115-room and 74-room hotel, including but not limited to payroll, employee retention and training, brand standard compliance, budget compliance, revenue benchmarks, guest satisfaction, and marketing and sales.
  • In 2011, earned an Exceptional rating on quality assurance review.

Legal Assistant

Williams Mullen
01.2000 - 01.2003
  • Scheduling and maintenance of 3 attorneys (2 partners).
  • Monthly billing.
  • Independent communication with clients, both written and oral.

Legal Assistant

Little, Parsley (now defunct)
01.1993 - 01.2000
  • Scheduling and maintenance of managing partner and paralegals.
  • Monthly billing, network administration, maintenance of law library.
  • Trust & Estate paralegal 1997 - 2000.

Education

High School - Humanities

Thomas Dale High School
Chester, VA
01.1989

Paralegal Certificate - undefined

Paralegal Academy of Richmond
Richmond, VA
01.1996

Associate of Arts - undefined

Richard Bland College
Petersburg, VA
01.1991

Skills

  • Proficient in Microsoft Office suite tools
  • Typing speed of approximately 85 wpm
  • Proficient with all office equipment, including copiers, fax machines, and adding machines
  • Excellent customer service and communication skills
  • Notary Public for the Commonwealth of Virginia
  • ServSafe Manager Certification
  • Outstanding interpersonal skills
  • Database management
  • Public relations
  • Problem-solving
  • Teamwork and collaboration

Community Service

  • Havoc Futbol Club (Youth Soccer), Treasurer, 2007 - 2020
  • Patrick Copeland Elementary School, PTO Secretary, 2006, 2008

Acknowledgements

Spark Plug Award (salesperson of the year) 2024 at CMA's Colonial Honda


Honda Council of Sales Leadership 2023 and 2024


Myer's Flyers induction 2024

Timeline

Product Specialist

CMA Colonial Honda
05.2023 - Current

BDC Agent

Loyalty Nissan
06.2022 - 05.2023

General Manager

Cameron & Cameron Shipping Inc.
03.2022 - 06.2022

Meadery Manager and Apprentice Mazer

Haley’s Honey Meadery
03.2020 - 06.2022

Assistant Store Manager

Guncotton Coffee & Gallery
03.2019 - 03.2020

General Manager

Hampton Inn
01.2007 - 07.2013

Legal Assistant

Williams Mullen
01.2000 - 01.2003

Legal Assistant

Little, Parsley (now defunct)
01.1993 - 01.2000

Paralegal Certificate - undefined

Paralegal Academy of Richmond

Associate of Arts - undefined

Richard Bland College

High School - Humanities

Thomas Dale High School
Laura Sutton