Laura Swiatkiewicz
Arlington Heights,IL
Summary
Passionate and hardworking health care administrative professional with over 20 years of excellent customer service skills. Detail-oriented professional that promotes exceptional interpersonal skills, with a proven ability to build and maintain successful relationships with clients, families, and colleagues. Demonstrated success in leveraging strong organizational and communication skills to support the achievement of high-level objectives.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Home Instead
03.2022 - 10.2023
- Exhibited strong organizational skills to manage multiple projects simultaneously
- Provided administrative support services such as running background checks, creating sleep reports for specified clients and distributed to the client manager
- Protected patient data in alignment with HIPPA privacy protocols
- Participated in on-call rotations, documented notes, report all activity to client care and managers, and followed-up with client contacts with changes in activity
- Managed Long Term Care insurance by consulting with insurance companies, submitted invoices and documentation from caregivers for each billing cycle
- Utilized WellSky Home Health software for documenting client and caregiver activity, created and edited profiles, and ran reports as needed
- Edited and finalized billing and generated invoices in accurately in a timely manner according to established guidelines
- Maintained filing systems for confidential documents, emails, spreadsheets, and other materials
- Compiled, transcribed, and distributed the overnight reports daily from caregivers, and followed up with client and families with any changes in activity
- Assisted with recruiting, logistics of weekly orientations, and running background checks.
Caregiver
North Shore Compassionate Care
12.2021 - 01.2022
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Completed regular check-ins with families and healthcare supervisor and completed progress reports for each client.
- Assisted clients with activities of daily living to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Performed ADLs as well as housekeeping duties including medication reminders, meal preparation and appointments.
Bartender/Server
Standard Bar and Grill
03.2019 - 07.2021
Server
Mercadito
11.2016 - 03.2019
Shift Manager/Server/Bartender
Wells on Wells
06.2005 - 12.2016
- Provided excellent, by anticipating needs and responding promptly to requests.
- Assisted with training of new staff members.
- Resolved customer complaints and inquiries in a timely manner.
- Executed seamless front-of-house tasks, creating memorable dining moments resulting in customer loyalty.
- Utilized teamwork skills to collaborate effectively with kitchen staff and other co-workers during busy periods.
Marketing & Events Manager
Grant Thornton, LLP and MarketSphere Consulting
07.2008 - 03.2015
- Responsible for planning and execution of all national and regional events; including venue selection, speakers, tracking attendance, onsite management.
- Tracked marketing budget and expenses on a monthly basis and reported back to leadership team.
- Supported planning, promotion, and execution of trade show events.
- Served as primary point person for CRM system; including campaigns, Ecomms, contact lists and tracking Leads.
- Maintained strong relationships with Oracle Marketing and Alliance teams, which included daily calls to coordinate sales activity, regional events to promote new products, and pipeline activity.
- Managed marketing calendar of events.
- Maintained relationships with vendors resulting in lower costs incurred for services.
- Created e-vites for events and edited website with new content received.
- Created and launched all e-comm for Business Intelligence and Enterprise Performance Management teams.
- Increased communication with user community via newsletters, dedicated webinars, events, and more.
Marketing Coordinator
Palladium Group, Inc
10.2007 - 06.2008
- Managed all CRM marketing tasks including the creation and execution of all email marketing campaigns, list management, reporting and analysis, and data updates
- Coordinated logistics for all trade shows and seminars under tight time constraints
- Launched marketing initiatives through monthly company-wide emails
- Managed budget for all marketing operations expenses
- Edited content on corporate website
- Assisted in re-branding of the company
- Facilitated the development and fulfillment of corporate collateral and promotional items
- Managed marketing site in company portal including collateral, calendar of events, and templates
- Maintained vendor relationships including Gartner and Business Wire.
Executive Assistant
Palladium Group, Inc, ThinkFast Consulting
05.2004 - 10.2007
- Managed day-to-day logistics for headquarter location as well as regional office needs
- Responsible for key corporate projects including office construction and renovations, management of key vendor relationships and the employee network
- Assisted the President and other executives with managing their schedules, travel and meeting logistics
- Provided sales support for proposals, collateral packs, presentations and meetings
- Assisted the marketing team with special projects and program execution
- Supported Human Resources with new hire orientation, reference checks, background checks and manage employee files.
Education
M.S - Health and Human Services, Gerontology
Concordia University of Nebraska
2019
B.S - Psychology
University of Illinois Chicago
Chicago, IL2003
Skills
- Strong Interpersonal Communications
- Exceptional Customer Service
- Advanced MS Office Suite Proficiency
- Home Health Invoicing and Billing
- Proficient in WellSky Home Health Software
- Client Relationship
- Long term care insurance
- Overnight Caregiver Sleep Reports
- Strong Multitasker
- Superior rapport with clients and colleagues
- Reliability
- Excellent written and verbal communication
- Collaboration and Teamwork
- Time Management
- Office Administration
Affiliations
Honor Society
Timeline
Executive Assistant
Home Instead
03.2022 - 10.2023
Caregiver
North Shore Compassionate Care
12.2021 - 01.2022
Bartender/Server
Standard Bar and Grill
03.2019 - 07.2021
Server
Mercadito
11.2016 - 03.2019
Marketing & Events Manager
Grant Thornton, LLP and MarketSphere Consulting
07.2008 - 03.2015
Marketing Coordinator
Palladium Group, Inc
10.2007 - 06.2008
Shift Manager/Server/Bartender
Wells on Wells
06.2005 - 12.2016
Executive Assistant
Palladium Group, Inc, ThinkFast Consulting
05.2004 - 10.2007
M.S - Health and Human Services, Gerontology
Concordia University of Nebraska
B.S - Psychology
University of Illinois Chicago
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