Laura Swintek

• Monitored inventory levels and placed orders when needed.
• Responded to customer inquiries via phone or email in a professional manner.
• Provider Training to new hires on office policies and procedures.
• Managed over 20 employees
• Maintained confidential records relating to personnel matters.
• Called or followed up online on updating claim status.
• Resolved Rejected and Denied claims
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Supervised staff members, organized schedules and delegated tasks.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided administrative support to management team including preparing reports and presentations.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Organized company events, including holiday parties.
• Assisted in recruiting, onboarding and training new employees.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Ambulance Billing Systems Inc.: March 2004 – October 2007

Billing Clerk for Ambulance Transports.

• Appeals for denied ambulance claims to insurance companies, Medicare, and Medicaid.

Filing ambulance claims for 23 clients to insurance companies, Medicare, and Medicaid.

Following up on correspondence from insurance companies, Medicare, and Medicaid.

Pulling EOBS for appeals and/or sending out claims.

Special Projects Coordinator

Handling and solving incoming phone calls from clients and patients.

• Verified ambulance coverage through insurance companies, Medicare, and Medicaid.

Data Entry/Filing of Ambulance Run-sheets, correspondence, and EOBS.

• Daily follow-up on patients' accounts.

Running reports for clients.

• Assisted in training new hires for patient accounts representative.

Created new patient accounts.

Enter specific patient information gathered through telephone calls to hospitals, doctor's offices.

Nursing homes and other service agencies.

Assisted in preparing monthly patient billing statements, itemizing charges and services.

• Charge Entry for 15 Mental Health offices
• Ran balanced and daily reports indicating each report and charges had posted properly
• Printing and Filing charge sheets
• Calling offices managers to insure all charge sheets were sent in for that day’s patients
• Handling incoming phone calls from patients.

• Insurance Verification for 25 Ambulance companies
• Consulted and verified Ambulance Coverage through Insurance Companies, Medicare and Medicaid
• Consulted with patients to gather additional medical coverage for services rendered
• Consulted with hospitals, clinics and doctor’s offices to gather information regarding patients insurance
• Filing /Data Entry of Ambulance Run-sheets
• Charge Entry.