Donating to charity
Laura Swites-Gulick
Newark,DE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every parent a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Receptionist Assistant
A Center for Mental Wellness
05.2016 - 02.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Conducted patient intake interviews, recording and documenting relevant information.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Took Vitals on children, adults, and the disabled.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Reception Assistant
Dr. Lifrak
09.2015 - 04.2016
- Took vitals on children. teens, adults, and the disabled.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Responded to inquiries from callers seeking information.
- Promoted a positive company image with polished telephone etiquette and professional interaction with clients in-person or via email correspondence.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
Cashier
Toys"R"Us
09.2013 - 11.2015
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Pepboy's
09.2013 - 11.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Managed cash register after end of shift to balance and record accurate transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
Old Navy
02.2010 - 08.2012
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with customers and created positive impression of business.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Professional Medical Assistant In Healthcare -
Harris School of Business
Wilmington, DE04.2014
Early Childhood In Early Childhood Education -
Del Tech Community College
Wilmington, DE12.2012
High School Diploma -
Christiana High School
19713, DE06.2010
Skills
- Privacy and Confidentiality
- Patience and Empathy
- Reading Comprehension
- Professional Bedside Manner
- Medication prior authorizations
- Strong Work Ethic and Dependable
- Can type around 53 words per minute
- Height and Weight Measurement
- Patient History Documentation
- Caring and Empathetic Demeanor
- Encouraging Participation and Inclusivity
- Conflict Resolution
Certification
- Professional Medical Assistant Degree
References
- Christine Parchem- Former boss/supervisor 302-562-5605
- Alicia Nisky- Former associate from old navy job 302-256-7379
- Amber Spence- Former Associate from Toys R Us 302-413-1866
Gardening
I like to plant flowers and a wide range of vegtables.
Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursCareer advancementPaid sick leaveInterests
Helping the elderly
Writing
Gardening
School Involvement
Timeline
Receptionist Assistant
A Center for Mental Wellness
05.2016 - 02.2024
Reception Assistant
Dr. Lifrak
09.2015 - 04.2016
Cashier
Toys"R"Us
09.2013 - 11.2015
Retail Sales Associate
Pepboy's
09.2013 - 11.2013
Retail Sales Associate
Old Navy
02.2010 - 08.2012
Professional Medical Assistant In Healthcare -
Harris School of Business
Early Childhood In Early Childhood Education -
Del Tech Community College
High School Diploma -
Christiana High School
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