Laura Taboada
Miami,FL
Summary
Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet Team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Research Institute Of South Florida
04.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assistant Manager
Check Cashin USA
01.2021 - 04.2022
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Attended store walk throughs with management team and followed-up on directives and recommendations
- Maintained focus on promoting and driving sales, including execution of next season planning
- Analyzed productivity reports to manage overall performance
- Stayed current with all store initiatives and communications, sharing with associates as required
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Customer Service Representative
CSR, Check Cashin USA
04.2019 - 01.2021
- Monitored store spaces for security and safety concerns and coordinated more advanced corrections with management.
Sales Associate
Metro By T
11.2016 - 04.2019
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Restocked front lanes and displays, following established merchandising procedures and standards
- Watched store shelves and aisles for upkeep needs, including organizing products and cleaning up spills
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Welcomed guests and offered quick assistance to handle diverse needs
- Unboxed and restocked merchandise into attractive displays
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Processed returns and exchanges in line with store policies
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Education
RBT Certificate, RBT ( Registered Behavior Technician.) -
DENALI
Miami, FL10.2018
High School Diploma -
Capitan Silverio Blanco - Sancti
Cuba07.2015
Bachelor of Arts - Pedagogy & Phsycology
IPVCE - Sancti
Cuba07.2011
Skills
- Financial management Schedule oversight
- Sales and marketing Inventory tracking
- Fraud detection Merchandise display
- Customer service Payment processing
- Serve customers Merchandising
- Verbal communication Microsoft Word, Excell, and Power Point
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Research Institute Of South Florida
04.2022 - Current
Assistant Manager
Check Cashin USA
01.2021 - 04.2022
Customer Service Representative
CSR, Check Cashin USA
04.2019 - 01.2021
Sales Associate
Metro By T
11.2016 - 04.2019
RBT Certificate, RBT ( Registered Behavior Technician.) -
DENALI
High School Diploma -
Capitan Silverio Blanco - Sancti
Bachelor of Arts - Pedagogy & Phsycology
IPVCE - Sancti
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