Laura Tapia
Richardson,TX
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
11
11
years of professional experience
Work History
Shift Leader
7 Eleven Store
Mesquite, TX
06.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, operational procedures, and customer service standards.
Taco Counter and Stacker
Mrs Rios tortilla factory
San Angelo, Texas
05.2017 - 02.2020
- Greeted customers and provided excellent customer service.
- Assisted customers with product selections, ensuring their satisfaction.
- Operated cash register to process payments accurately and efficiently.
- Maintained cleanliness of store by stocking shelves, cleaning displays.
- Provided assistance in other departments when needed.
- Organized merchandise racks for easy access to items by customers.
Car Detailing Manager
True Reflections Car Detailing
San Angelo, Texas
06.2013 - 10.2017
- Managed car detailing team, delegating tasks and ensuring completion of all detailing operations.
- Monitored inventory levels for car detailing supplies and equipment, placing orders as needed.
- Ensured proper use of chemicals, cleaning solutions and other materials in accordance with safety regulations.
- Developed customer service protocols to ensure a positive experience for customers during the detailing process.
- Maintained detailed records of work completed on each vehicle including photos before and after detailing services.
- Trained new staff members on proper techniques for interior and exterior detailing services.
- Provided feedback to employees regarding their performance, offering coaching when necessary.
- Created daily reports tracking number of vehicles serviced, revenue generated, and employee hours worked.
- Performed basic repairs such as buffing paint scratches, replacing lights and windshield wipers.
- Responded promptly to customer inquiries about prices, services offered, and availability.
- Identified opportunities for improvement in operational processes related to car detailing services.
- Oversaw maintenance activities such as vacuuming carpets and shampooing upholstery.
- Generated monthly invoices for clients who received car detailing services.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Checked quality of finished vehicles prior to releasing them back to customers.
- Assisted with marketing efforts by designing promotional flyers advertising various deals on car detailing services.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Served clients with on-site detailing services at businesses and homes.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Removed minor flaws in refinish using sanding and buffing.
- Washed wide range of vehicles each day.
Education
GED -
Windham
Gatesville, TX05-2017
Skills
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Operations Support
Timeline
Shift Leader
7 Eleven Store
06.2024 - Current
Taco Counter and Stacker
Mrs Rios tortilla factory
05.2017 - 02.2020
Car Detailing Manager
True Reflections Car Detailing
06.2013 - 10.2017
GED -
Windham
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