Laura Taylor
Racine,WI
Summary
Dynamic Shift Manager with a proven track record at AES, skilled in employee training and customer service. Enhanced team performance through effective delegation and problem-solving, fostering a positive work environment. Expert in cash handling and adept at managing high-pressure situations, ensuring compliance with quality standards and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Manager
AES
05.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Waitress
Reefpoint Brew House
04.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Inventory Sorter
Goodwill Store
09.2018 - 03.2021
- Reduced discrepancies in inventory records by promptly addressing identified errors or inconsistencies.
- Adhered to strict quality control standards when inspecting received goods for defects or damages before adding them into inventory.
- Ensured accurate stock levels by conducting thorough inventory counts on a regular basis.
- Regularly updated supervisor on progress towards sorting goals, ensuring alignment with organizational objectives.
- Promoted workplace safety awareness among fellow employees by reporting any observed hazards or unsafe conditions immediately.
Education
Nursing
Joliet Junior College
Joliet, ILSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
Timeline
Waitress
Reefpoint Brew House
04.2023 - 09.2024
Shift Manager
AES
05.2021 - Current
Inventory Sorter
Goodwill Store
09.2018 - 03.2021
Nursing
Joliet Junior College
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