Summary
Additional Information
Skills
Work History
Education
Generic

Laura Taylor

Las Vegas,NV

Summary

Experienced healthcare professional specializing in patient coordination and administrative support. Proven track record in optimizing patient scheduling and handling insurance verifications. Aiming to contribute to organizational growth through effective management and support.

Additional Information

I am presently looking for a part time weekday evenings & Saturdays,preferably remote, position to supplement my income.

I am open to discuss a full time position if it is a move forward or upward for my career.

Skills

  • Healthcare software proficiency
  • Team lead and managerial skills
  • Organizational and time management proficiency
  • Decisive problem solving abilities
  • Multitasking proficiency in fast-paced environments
  • Collaboration within teams for optimal outcomes
  • Great customer service skills
  • Strong written communication capabilities
  • Accurate data entry practices
  • Effective planning and coordination strategies
  • Critical thinking for informed decisions
  • Outstanding communication skills
  • Dependable work habits
  • Excellent telephone etiquette, along with great triage capabilities
  • Self-directed task management
  • Patient intake documentation management
  • Prior authorization process optimizations

Work History

New Patient Coordinator/Ambulatory Surgery Coordinator

Dignity Health Medical Group Nevada - Cardiovascular-Thoracic Surgery
Las Vegas, NV
07.2022 - Current
  • This is actually the same position as CSSN; the physician I worked for closed his private practice and took me with him into corporate, Dignity Health.
  • Assisted clients in locating resources that accepted various insurances.
  • Partnered with other departments to provide top-notch service to clients.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Build professional relationships with service providers.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained prior authorization for office visits if required by insurance.
  • Triage all incoming calls for the office.
  • Coordinated patient appointments and managed scheduling systems effectively.

New Patient Coordinator/Medical Referral Specialist

Cardiovascular Surgery Of Southern Nevada
Las Vegas, NV
03.2018 - 07.2022
  • Assisted clients in locating resources that accepted various insurances.
  • Partnered with other departments to provide top-notch service to clients.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Build professional relationships with service providers.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Obtained prior authorization for office visits if required by insurance.

Cardiology Scheduler/Customer Service Representative

Southwest Medical Associates
Las Vegas, NV
01.2015 - 02.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Scheduled patients for cardiology office visits, and cardiology testing.
  • Explained all instructions and restrictions for all testing.

Office/Billing Manager

Las Vegas Pain Relief Center/Dr. Jon Petrick
Henderson, NV
08.2008 - 11.2014
  • Reviewed billing problems, researched issues and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Supported financial director with special projects and additional job duties.

Education

Associates of Science - Medical Administration

Colorado Christian University

Certificate of Completion - Medical Coding And Billing

Concord Career Institute

Certificate of Completion - Medical Assisting

Emily Griffith Opportunity School

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Laura Taylor