Laura Tedford
Benson,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Benson, AZ
01.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Shift Supervisor
Little Caesars Pizza
Benson, AZ
03.2021 - 01.2022
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
Assistant Manager
Sonic
Tucson, AZ
03.2017 - 04.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Helped maintain weekly schedules
- Helped maintain low GP% with inventory and orders
Education
Associate of Arts -
Auguste Escoffier School of Culinary Arts
Boulder, CO05-2021
Skills
- Equipment Troubleshooting
- Customer Service Management
- Production Scheduling
- Motivational Leadership
- Employee Scheduling
- Staff Training and Development
- Team Leadership
- Professional Appearance
- Employee Attendance Monitoring
- Conflict Resolution
- Goal Setting and Tracking
- Sales and Upselling
- Cash Handling
- Strong verbal and written communication
- Shift checklists
- Policy Enforcement
- Flexible Schedule
- Training Assistance
- Team Collaboration and Leadership
- Rules Enforcement
- Assigning Work
- Problem-Solving
- Inventory Counts
- Positive Attitude
- Role Modeling
- Decision-making capabilities
- Complaint resolution
- Creative Problem-Solving
- Shift Scheduling
- Drawer Assignments
Timeline
Shift Leader
Loves Travel Stop
01.2022 - Current
Shift Supervisor
Little Caesars Pizza
03.2021 - 01.2022
Assistant Manager
Sonic
03.2017 - 04.2018
Associate of Arts -
Auguste Escoffier School of Culinary Arts