Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Kemp

Cincinnati,OH

Summary

Driven by a commitment to excellence, I leveraged my empathy and client relationship skills at Gearhart & Associates to enhance client satisfaction and streamline processes. As a Client Service Associate I excelled in meeting deadlines and fostering professional etiquette, significantly contributing to team success and client engagement. Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

7
7
years of professional experience

Work History

Client Service Associate

Gearhart & Associates
07.2022 - Current

• Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings.
• Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office.
• With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.
• Opens new client accounts and researches client and security information using internal databases and other technologies.
• For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion.
• Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients.
• Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Creates and maintains records and files utilizing Client Relationship Management (CRM) software.
• Assists Financial Advisors with marketing efforts including seminars and other client-facing events.
• Placing trades for Financial Advisors and clients
• Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures.
• Performs other duties and responsibilities as assigned.

Preschool Instructional Assistant/Lead Teacher

Bella Bee Academy
09.2017 - 05.2022
  • Utilized differentiated instruction strategies to accommodate the diverse learning needs and styles of each student in the classroom.
  • Prepared instructional materials, ensuring all resources were easily accessible for both teachers and students during lessons.
  • Assisted lead teacher with lesson planning, incorporating age-appropriate materials and engaging content.
  • Encouraged creativity, curiosity, and critical thinking among students through a variety of engaging projects and interactive lessons.

Education

High School Diploma -

North Kansas City High School
Kansas City, MO
05.1993

Skills

  • Client Retention Strategies
  • Troubleshooting
  • Client Relationships
  • Customer Support

Timeline

Client Service Associate

Gearhart & Associates
07.2022 - Current

Preschool Instructional Assistant/Lead Teacher

Bella Bee Academy
09.2017 - 05.2022

High School Diploma -

North Kansas City High School
Laura Kemp