Hi, I’m
Laura Teixeira Santos
Coral Springs
Summary
Trilingual client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement.
Social media specialist with 8+ years' experience creating pet influencer content for Instagram, TikTok and Facebook; 83M views on a single video, over 450k followers in all pages with tag @ritchiethepyr.
Overview
12
years of professional experience
Work History
Florida Building Pros
Office Management and Digital Marketing
01.2022 - Current
Job overview
- Assist in executing marketing campaigns and strategies to boost brand awareness and generate leads.
- Utilize market research and customer insights to spot trends, target audiences, and identify growth opportunities.
- Make SEO recommendations to website and landing pages.
- Provide reports on KPIs and optimize keywords.
Cinemark Support Center
Trilingual Digital Cinema Specialist
01.2016 - 01.2022
Job overview
- Provide technical assistance to Theater Technology Assistances from United States, Central America or Latin America on inbound telephone tech support calls, using Five9 software.
- Use remote access to detect issue and walk the Theater Technology Assistances through step-by-step process for troubleshooting hardware issues.
- Request projection parts that cost over $500.000,00 when needed.
- Troubleshooting networking issues, register service tickets using ServiceNow platform.
Louis Vuitton - LVMH
Client Advisor Specialist
01.2013 - 01.2016
Job overview
- Manage diverse responsibilities such as understanding client needs, offering product information, resolving issues, and sustaining client relationships.
- Utilize client data and insights to personalize interactions and provide targeted recommendations, potentially through CRM systems.
- Representing the Louis Vuitton brand and upholding its standards of excellence and luxury service.
Education
University of South Florida
from Business Science, Digital Marketing
01.2022
Uniube (Uberaba, MG - Brazil)
Bachelor from Business
01.2011
Skills
- English (fluent)
- Portuguese (native)
- Spanish (advanced)
- Google Ads certified
- Google Analytics qualified
- Social media expert
- Effective Communication
- Critical thinking
- Adaptability
Timeline
Office Management and Digital Marketing
Florida Building Pros
01.2022 - Current
Trilingual Digital Cinema Specialist
Cinemark Support Center
01.2016 - 01.2022
Client Advisor Specialist
Louis Vuitton - LVMH
01.2013 - 01.2016
University of South Florida
from Business Science, Digital Marketing
Uniube (Uberaba, MG - Brazil)
Bachelor from Business
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