Laura Temple
Fishers,IN
Summary
Experienced Community Manager with over 25 years of experience in Multifamily Housing. Excellent reputation for resolving problems and improving customer satisfaction.
- Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
28
28
years of professional experience
Work History
Gate Ambassader
Property Management Company
09.2007 - 11.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked credentials and identifying paperwork for all incoming employees and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Property Manager
Newcastle Properties
09.2005 - 11.2007
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Trained and motivated leasing staff during bi-monthly trainings.
Property Management Supervisor
Cabo Verde Apartments
09.1990 - 06.2005
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained sufficient number of units market-ready for lease.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed and executed plan to achieve and maintain Number% or better rate of occupancy.
- Boosted occupancy Number% by leveraging market knowledge and successful promotional strategies.
Education
Flight Attendance
American Airlines Stewardess College
Arlington Texas03.1966
Liberal Arts And General Studies
University of Central Missouri
Warrensburg, MO09.1964
Skills
- G-Suite
- Planning and Coordination
- Good Telephone Etiquette
- Training and Development
- Maintenance and Repair
- Critical Thinking
- Problem-Solving
- Teambuilding
- Flexible and Adaptable
- Self-Motivated
- Written Communication
- Decision-Making
- Organization and Time Management
- Interpersonal Communication
- Active Listening
Timeline
Gate Ambassader
Property Management Company
09.2007 - 11.2018
Property Manager
Newcastle Properties
09.2005 - 11.2007
Property Management Supervisor
Cabo Verde Apartments
09.1990 - 06.2005
Flight Attendance
American Airlines Stewardess College
Liberal Arts And General Studies
University of Central Missouri
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