Laura Templeton
Bay City
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Trackside Food & Spirits. Successfully boosted repeat customer rates by engaging guests and resolving complaints. Proficient in cash handling and POS systems, ensuring accurate transactions. Managed staff scheduling and training, optimizing team performance and service levels.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Trackside Food & Spirits
06.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Front of the House Manager
Atrium Restaurant
04.2010 - 03.2016
- Oversaw daily restaurant operations, ensuring high standards in service and guest satisfaction.
- Managed staff scheduling and training, optimizing team performance and service levels.
- Coordinated event logistics, enhancing guest experiences through seamless execution.
- Addressed customer feedback promptly, resolving issues to enhance overall dining experiences.
- Monitored dining area cleanliness, ensuring adherence to health and safety regulations.
- Planned special events such as parties or family gatherings with attention to detail and organization.
Education
High School Diploma -
Vassal High School
Vassar, MI06-1992
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
Timeline
Server/Bartender
Trackside Food & Spirits
06.2016 - Current
Front of the House Manager
Atrium Restaurant
04.2010 - 03.2016
High School Diploma -
Vassal High School