Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Laura Teran

Henderson,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Stay Home Mom

Stay At Home Mom
Henderson, Nevada
04.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed household errands and other essential duties.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved cost-savings by developing functional solutions to problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

Management Trainee

Dennys Restaurant
Henderson, Nevada
12.2022 - 03.2023
  • Conducted market analysis to identify potential opportunities for growth.
  • Developed and maintained relationships with vendors and suppliers.
  • Collaborated with senior management to ensure successful implementation of projects.
  • Developed and implemented marketing strategies to increase customer base.
  • Coordinated with suppliers to ensure timely delivery of products.
  • Conducted market research to identify new business opportunities.
  • Resolved customer complaints by communicating effectively with all stakeholders.
  • Performed administrative tasks such as data entry, filing, and document preparation.
  • Developed and implemented strategies to improve customer service experience.
  • Monitored inventory levels and adjusted purchasing plans accordingly.
  • Resolved customer issues efficiently to build loyalty.
  • Supported staff training, development and evaluation.
  • Learned company processes, procedures and employee role functions.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Implemented process improvements to increase operational efficiency.
  • Participated in recruitment efforts, including interviewing and selecting candidates.
  • Coordinated logistics for business meetings, workshops, and corporate events.
  • Facilitated internal communications between departments to ensure alignment of objectives.
  • Assisted in developing strategic business plans under supervision of senior managers.
  • Participated in cross-functional training programs to understand various business operations.
  • Supported project management tasks, including planning, execution, and monitoring.
  • Conducted market research and analyzed data to identify industry trends.
  • Provided support in managing social media accounts and content marketing efforts.
  • Participated in leadership training sessions to develop managerial skills.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Compiled reports on competitor analysis and presented findings to management.
  • Collaborated with sales and marketing teams to enhance product positioning and branding.
  • Conducted employee performance reviews in collaboration with human resources.
  • Monitored inventory levels and assisted in supply chain management activities.
  • Analyzed sales data and produced reports on performance metrics.
  • Assisted in financial forecasting and budgeting processes alongside finance managers.
  • Assisted in the development of sales strategies and customer retention plans.
  • Participated in team meetings to discuss project progress and challenges.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Implemented quality control measures to uphold company standards.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Proposed or approved modifications to project plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created and managed budgets for travel, training, and team-building activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Server

Dennys Restaurant
Las Vegas, NV
08.2022 - 11.2022
  • Prepared drinks according to standard recipes.
  • Delivered food orders promptly and courteously.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Presented menus and answered questions regarding items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.

Education

GED -

Bonanza High School
Las Vegas, NV
05-2007

Skills

  • Customer service
  • Project management
  • Data analysis
  • Inventory management
  • Process improvement
  • Team collaboration
  • Excellent communication
  • Computer skills
  • Leadership
  • Problem solving
  • Attention to detail
  • MS office
  • Time management
  • Technical troubleshooting
  • Vendor management
  • Basic math
  • Critical thinking

Languages

spanish
Full Professional

Certification

  • bartending diploma 2013
  • health card
  • tam card

Affiliations

  • love spending time with family
  • outside activities
  • always available

References

References available upon request.

Timeline

Stay Home Mom

Stay At Home Mom
04.2023 - Current

Management Trainee

Dennys Restaurant
12.2022 - 03.2023

Server

Dennys Restaurant
08.2022 - 11.2022

GED -

Bonanza High School

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