Summary
Overview
Work History
Education
Skills
Timeline
Laura Tezer

Laura Tezer

Vista,CA

Summary

Highly efficient Administrative Professional offering 31 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

Overview

32
32
years of professional experience

Work History

Administrative Specialist

DOC/NOAA/Southwest Fisheries Science Center
La Jolla, CA
12.2000 - 12.2022
  • Developed and maintained filing systems for both paper and electronic records.
  • Compiled data from various sources to create detailed reports for management.
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings.
  • Organized travel arrangements for Marine Science employees as needed.
  • Maintained Gov’t passports and kept on file until needed for travel.
  • Primary timekeeper for 140 employees.
  • Performed data entry tasks in an accurate and timely manner.
  • Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
  • Handled confidential documents in a secure manner while ensuring privacy regulations were met.
  • Organized training, client meetings, team meetings and events.
  • Worked with finance department to file receipts and reimbursements.

Customer Service Associate

Sur La Table
Carlsbad, CA
10.2019 - 12.2019
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggested product solutions based on individual customer needs.
  • Handled cash register operations accurately during peak times.
  • Performed additional duties as assigned by management team.

Part time seasonal.

Customer Service Associate

Sur La Table
Carlsbad, CA
10.2017 - 12.2017
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Handled cash register operations accurately during peak times.

Transportation Specialist

Dept of Treasury/IRS
Laguna Niguel, CA
02.1991 - 12.2000
  • Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
  • Assessed customer needs and provided customized solutions for freight transport requirements.
  • Developed and implemented plans to reduce costs associated with transportation processes.

Travel regulations expert. Audited travel for all employees to ensure the regulations were followed.

Education

Some College (No Degree) - Horticulture

Saddleback Comminity College, Mission Viejo, CA

Some College (No Degree) - Horticulture Operations And Management

Mira Costa Community College , Oceanside

Skills

  • I’ve worked a couple years seasonally for Sur La Table in Carlsbad, Ca, part time

Timeline

Customer Service Associate - Sur La Table
10.2019 - 12.2019
Customer Service Associate - Sur La Table
10.2017 - 12.2017
Administrative Specialist - DOC/NOAA/Southwest Fisheries Science Center
12.2000 - 12.2022
Transportation Specialist - Dept of Treasury/IRS
02.1991 - 12.2000
Saddleback Comminity College - Some College (No Degree), Horticulture
Mira Costa Community College - Some College (No Degree), Horticulture Operations And Management
Laura Tezer