Driven by a commitment to excellence, I leveraged my expertise in patient care and operations management at Kelmus to enhance team productivity and patient satisfaction. My approach combines compassionate care with rigorous attention to detail, achieving significant improvements in workplace efficiency and client wellbeing. Skilled in CPR/AED and fostering positive patient relations, I excel in high-pressure environments.
Hi, I’m
Laura Thomas
Vicksburg,MS
Summary
Overview
29
years of professional experience
1
Certification
Work History
Barbara Warner/ Emma Warner
Private Client PCA
01.2010 - 11.2023
Job overview
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Kelmus
Supervisor of Operations
10.1995 - 08.2009
Job overview
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Country Club Suites
Management Assistant
08.2009 - 01.2020
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Created and updated records and files to maintain document compliance.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Day Care SecurityJackson, MS
Team Leader
01.2024 - Current
Job overview
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
Addison High SchoolPort Gibson, MS
from American History
09.1973
University Overview
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Compassionate Care
- HIPAA Compliance
- Continuing education
- Feeding Assistance
- Patient Observation
- Mobility Assistance
- ADL support
- Patient Services
- Infection control standards
- Healthy meal preparation
- Professional Bedside Manner
- Calm Under Stress
- Personal Care Aide (PCA)
- Patient Relations
- Patient Care
- Attention to Detail
- Direct Patient Care
- Light Housekeeping
- Patient Safety Management
- CPR Certification
- Basic Life Support
- Oral Hygiene
- Certified in CPR/AED
- CPR/AED
- First Aid Certification
- Patient Positioning
- Patient Care Technician
Certification
- NCPCT - Patient Care Technician
- CPCT/A - Patient Care Technician/Assistant
- Area of certification Feeding Tube
Timeline
Team Leader
Day Care Security
01.2024 - Current
Private Client PCA
Barbara Warner/ Emma Warner
01.2010 - 11.2023
Management Assistant
Country Club Suites
08.2009 - 01.2020
Supervisor of Operations
Kelmus
10.1995 - 08.2009
Addison High School
from American History
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