Laura Thompson
Winter Garden
Summary
Exhibitor Services Representative looking for a position specializing in exhibitor management and event coordination. I have demonstrated ability to enhance customer satisfaction through effective problem-solving and attention to detail. I am proficient in order processing and billing reconciliation, contributing to smooth trade show operations and successful exhibitor outcomes.
Overview
40
40
years of professional experience
Work History
Exibitor Services Representative
Willwork
Orlando
02.2015 - Current
- Worked closely with show managers, developing service kits, uploading and maintaining exhibitor lists, marking floor plans, and implementing trade shows.
- Proficient in EXP, Go Show and Boomer ecommerce
- Provided customer service support by answering questions regarding the event schedule, placing orders, inputting, charging, and collecting for show orders and freight shipments. Audit preshow records for discrepancies to ensure exhibitors' successful shows.
- Set up and ran the service desk during trade shows. Take and collect for on-site orders and direct freight shipments. Assist exhibitors in filling out outbound shipment information, while preparing material handling, BOL and labels for outbound shipments. Exceeded customer satisfaction by finding creative solutions to any problems.
- Audit posts show paperwork for other service representatives to check for discrepancies in billing.
Dental Hygienist
Dental Marketing
06.1985 - 02.2013
Education
Associate of Applied Science - Dental Hygiene
West Virginia Institute of Technology
Montgomery, WV Skills
- Exhibitor management
- Event coordination
- Customer service
- Order processing
- Billing reconciliation
- Service desk operation
- Attention to detail
- Problem solving
- Enjoy traveling
Timeline
Exibitor Services Representative
Willwork
02.2015 - Current
Dental Hygienist
Dental Marketing
06.1985 - 02.2013
Associate of Applied Science - Dental Hygiene
West Virginia Institute of Technology
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