Laura Thornbury
Branson,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Resort Staff
Trout Hollow Lodge
Hollister, MO
08.2023 - 09.2024
- Greeted guests upon arrival and checked them into their accommodations.
- Assisted with the set-up, serving, and clean up of all resort events.
- Performed housekeeping duties such as cleaning rooms, changing linens and restocking supplies.
- Responded to guest inquiries in a timely manner and resolved any issues that arose during their stay.
- Provided customer service to guests in need of assistance or information regarding local attractions, restaurants.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
- Supervised other employees within the department to ensure tasks were completed efficiently.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Conducted daily room inspections to ensure cleanliness and report maintenance issues.
Office Administrator
Noah's Bed and Biscuit
Kiefer, OK
06.2020 - 06.2023
- Managed incoming client calls to facilitate appointments for various services including boarding, daycare, professional grooming and training.
- Gained comprehensive knowledge in pricing to effectively support existing and potential clients.
- Proficient in client greetings and prioritizing their requirements by delivering exemplary care for their beloved pets.
- Experienced in customer service and sales, while managing social media content and networking our services.
- Managed pets' health needs with special dietary and medical requirements, including insulin administration.
- Skilled in performing duties including nail trimming, ear cleaning, and bathing.
- Ensured a seamless integration of work and home life for enhanced comfort and security for my family
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Business Development
Roseville Toyota
Roseville, CA
05.2004 - 07.2007
- Demonstrated excellent phone etiquette and customer service skills while assisting customers, providing product information, and resolving inquiries.
- Developed innovative promotional campaigns that increased brand awareness among target audiences.
- Created effective marketing, sales and other promotional initiatives.
Sales Associate
Expo Design Center
Roseville, CA
04.2002 - 05.2004
- Experienced in Will Call operations for exchanges, refunds, and coordinating with delivery drivers. Proficient in phone etiquette and delivering exceptional customer service.
- Managed cashier duties, while also handling custom and in stock sales for plumbing, hardware, kitchen, flooring, electric and decor.
- Proficiently certified in safely moving and transporting items between showroom floor and warehouse, enhancing purchase/delivery process.
Education
Roseville High School
Roseville, CA05-2002
Skills
- Customer service
- Sales
- Office experience
- Guest Services Management
- Social Media Content Management
- Customer acquisition
- Business development
- Customer relationship management
- Strong communication skills
- Animal Care Services
- Kennel Management Skills
- Pet Care Expertise
- Animal Handling Techniques
- Dog training and grooming
- Veterinary technician experience
- Animal Health Terminology
References
References available upon request.
Timeline
Resort Staff
Trout Hollow Lodge
08.2023 - 09.2024
Office Administrator
Noah's Bed and Biscuit
06.2020 - 06.2023
Business Development
Roseville Toyota
05.2004 - 07.2007
Sales Associate
Expo Design Center
04.2002 - 05.2004
Roseville High School
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