Laura Tillman
Aztec
Summary
Dynamic Municipal Court Administrator with a proven track record in enhancing operational efficiency at the City of Aztec. Skilled in records management and organizational leadership, I fostered collaboration among court personnel, resulting in improved case resolution times and heightened staff productivity through targeted training initiatives. Committed to excellence in service delivery and team performance.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Municipal Court Administrator
City Of Aztec
11.2011 - 06.2021
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Processed workflows related to specific areas of court processes.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Enhanced court staff productivity through effective training programs and performance evaluations.
- Developed strong relationships with judges, attorneys, and law enforcement agencies to foster a collaborative working environment.
- Established effective communication strategies between courtroom personnel, leading to increased cooperation among different roles within the justice system.
- Oversaw facility maintenance projects to ensure an optimal work environment for court employees and visitors alike.
- Maintained a high level of security within the courthouse by collaborating with law enforcement personnel on safety protocols.
- Enhanced staff performance through ongoing professional development opportunities and targeted training initiatives.
- Ensured timely resolution of cases by coordinating court schedules and maintaining accurate records.
- Reduced errors in legal documentation by implementing thorough quality control measures during record-keeping processes.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Server
Taverna Restaraunt
06.2009 - 10.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Substitute Teacher, K-5
Aztec Municipal School District
08.2007 - 05.2009
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
Preschool Teacher's Assistant
Sociodemics Private Preschool
08.2003 - 06.2005
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Encouraged children to interact with each other and participate in group activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Enforced rules and instructions to maintain discipline.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teacher prepare instructional material and displays.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Graded and provided feedback on assignments.
Server
Applebee's Neighborhood Grill & Bar
04.2003 - 06.2005
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
No Degree - General Studies
Long Beach City College
Long Beach, CA08-1990
High School Diploma -
David Starr Jordan High School
Long Beach, CA06-1990
Skills
- Organizational leadership
- Court procedures
- Time management
- Records management
- Team collaboration
- Technology proficiency
- Attention to detail
- Office administration
- Employee supervision
Attended the Municipal Court Staff Professional Development Conference each July 2012 - July 2018
This was a week long Conference where I engaged in multiple class activities with other Court Clerks from around the State to gain knowledge on Rules and Regulations for Court Operations, MVD actions, Bonds, Police Citations, Court Documents, etc.
Certification
- Effective Documentation of Employee Performance Training - December 6, 2018, NMML New Mexico Self-Insurers' Fund Credits: 4 Credit Hours, New Mexico Water & Wastewater Operator Training Credits: 2 Credit Hours
- Leadership Challenge Training - January 10, 2019, NMML New Mexico Self-Insurers' Fund Credit: 3 Credit Hours, New Mexico Water & Wastewater Operator Training Credits: 2 Credit Hours
Timeline
Municipal Court Administrator
City Of Aztec
11.2011 - 06.2021
Server
Taverna Restaraunt
06.2009 - 10.2011
Substitute Teacher, K-5
Aztec Municipal School District
08.2007 - 05.2009
Preschool Teacher's Assistant
Sociodemics Private Preschool
08.2003 - 06.2005
Server
Applebee's Neighborhood Grill & Bar
04.2003 - 06.2005
No Degree - General Studies
Long Beach City College
High School Diploma -
David Starr Jordan High School
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