Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Timney

Arlington,WA

Summary

Efficient professional in medical administrative support, known for high productivity, and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. Skilled administrative team member with an in-depth understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly and caring mentality, and excellent communication skills. Expertise in inventory management, customer service, and inner-office operations.

Overview

20
20
years of professional experience

Work History

Reception Manager

Optum
Marysville, WA
06.2024 - Current
  • Tracked deliveries coming into the building and notified relevant personnel accordingly.
  • Prepared reports regarding daily activities at the reception desk.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Created effective schedules to ensure adequate coverage at the front desk during peak times.
  • Processed payments from customers in accordance with established policies.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Developed and maintained customer service standards for reception staff.
  • Conducted regular audits of the reception area to identify areas for improvement.
  • Managed the front desk operations, including greeting guests and visitors in a professional manner.
  • Performed administrative tasks such as copying, faxing or scanning documents.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Resolved customer complaints in a timely manner to maintain high quality customer service standards.
  • Assisted in recruiting, training and evaluating of reception team members.
  • Scheduled appointments for customers according to their needs.
  • Answered inquiries from customers via phone, email or face-to-face contact.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

  • Coordinated pick-up and delivery of express mail services.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Compiled and coded patient information or data in appropriate computer system.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Completed relevant insurance and other claim forms.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Greeted and checked in patients, updating patient information in computer system.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered phones promptly and directed calls appropriately.
  • Entered insurance, demographics and health history into patient database.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Communicated with patients with compassion while keeping medical information private.
  • Informed patients of financial responsibilities prior to rendering services.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Monitored office supplies inventory and placed orders when necessary.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Checked patients in and out for appointments and collected co-payments.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.

Medical Receptionist

Everett Clinic
Marysville, WA
02.2022 - 06.2024
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Compiled and coded patient information or data in appropriate computer system.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Completed relevant insurance and other claim forms.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled and confirmed patient appointments and consultations.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered phones promptly and directed calls appropriately.
  • Entered insurance, demographics and health history into patient database.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Communicated with patients with compassion while keeping medical information private.
  • Informed patients of financial responsibilities prior to rendering services.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Floral Manager

Marysville Haggen
Marysville, USA
08.2016 - 12.2021
  • Ensured that flowers and decorative pieces were properly packed so that there was no damage during the delivery process
  • Cut, arranged and produced flower bouquets and arrangements
  • Utilized expert communication skills to collaborate and with customers with a design of there choosing
  • Take phone orders and walk in orders and fill them to their specifications
  • Put orders in with vendors so that the shop had what we needed to sell to our customers
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements
  • Participated in client consultations to discuss floral designs for special occasions like (weddings, funerals)
  • Shared details on how to care for plants and arrangements
  • Assisted Floral departments with store openings and closings
  • Manage sales and loss for the department, in knowing what to bring in and what we are throwing out to cut back on those things
  • Manage employees, giving them responsibilities, and holding them accountable
  • Writing schedules, know when to bring in more help for example around the holidays
  • Inventory monthly
  • Building of plants and flowers to build more sales
  • Customer service, providing my customers with the upmost respect and knowledge of the product in the department
  • Blow up balloons, create candy arrangements, floral arrangements
  • Knowledge of where my gross % is and how to reach my goal
  • Hired, trained supervised and motivated my team
  • Process credit cards and managed money coming into the register
  • Worked one-on-one with employees to motivate while delivering constructive criticism in a busy fast past environment
  • Guided and supported a team of 2-3 employees to consistently achieve team and personal goals
  • Increased store sales by cross-merchandising other products in the department
  • Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded them for great performance
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
  • Designed unique displays for holidays or special occasions that increased sales volume significantly.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Managed the daily operations of the store by scheduling employees' shifts, assigning tasks, monitoring cash flow.
  • Developed and implemented floral department policies and procedures.
  • Coordinated delivery services with local vendors to ensure timely arrival of orders at customers' locations.
  • Resolved conflicts between staff members or customers in a professional manner.
  • Created weekly work schedules for staff while ensuring compliance with labor laws.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Set up colorful and inspiring store displays and arrangements.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Utilized computer software programs such as Microsoft Office Suite to keep track of financial data and generate reports.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
  • Pruned flora and fauna to fit perfectly into bouquets and arrangements.
  • Delegated assignments and set schedules for effective coverage of floral department needs.
  • Maintained salability and health of floral products by establishing clear care procedures.
  • Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
  • Trained and developed associates to handle customers' needs and manage daily workloads.
  • Created attractive and eye-catching displays with accurate signage to promote products.
  • Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
  • Managed integration and merchandising of seasonal and holiday-specific product offerings.
  • Conducted market research activities to identify trends in the industry; used insights to create innovative designs.
  • Analyzed financial data regularly to assess performance levels; identified areas needing improvement in order to increase profitability.
  • Performed regular quality checks on products to ensure they met quality standards before being put out on display.
  • Created tabletop and various other custom arrangements or pieces.
  • Established effective relationships with suppliers to negotiate prices for bulk purchases of flowers and other products.
  • Ordered supplies based on space and budget availability, current trends and sales projections.
  • Created promotional materials such as flyers or brochures that highlighted new products or services offered.
  • Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
  • Ensured all safety protocols were followed when handling hazardous materials such as pesticides or fertilizers.
  • Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
  • Trained staff in proper handling of fresh flowers, plants, vases, baskets and other related items.
  • Assisted customers in selecting appropriate floral arrangements based on their needs and preferences.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated and maintained databases with current information.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked with cross-functional teams to achieve goals.
  • Operated equipment and machinery according to safety guidelines.
  • Managed household errands and other essential duties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed routine maintenance and repair.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Garden Manager

Marysville Haggen
Marysville, USA
09.2010 - 08.2016
  • Achieved sale goals and business objectives by motivating staff and promoting garden plants and supplies
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and plant knowledge
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
  • Reviewed sales reports to enhance sales performance and improve inventory accuracy
  • Build displays to increase sales
  • Water plants, kept the work space and sales floor clean and tidy
  • Inventory, every quarter
  • Educate my customers on how to care for the plants and placement in their gardens or planters
  • Cared for and maintained plants in different climate-controlled areas.

Cashier

Top Foods
Yakima, USA
09.2009 - 09.2010
  • Helped customers find specific product within the store., answering questions and offering advise
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Properly verified customer identification for alcohol or tobacco purchases
  • Counted large volumes of money manually and with bill-or change- counting devices
  • Bagged groceries
  • Helped customers to their vehicles

Floral Clerk

Haggen Food & Pharmacy
Marysville, WA
09.2007 - 07.2009
  • Created unique designs for customers looking for something special.
  • Maintained stock of fresh flowers and plants in the store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers with selecting floral arrangements for special occasions.
  • Recommended, selected and located merchandise based on customer desires.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Monitored temperature levels in coolers housing delicate plants and blooms.
  • Performed quality checks on all incoming orders to ensure they met company standards.
  • Ensured high standards of cleanliness and organization throughout the shop.
  • Bagged or packaged purchases and wrapped gifts.
  • Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
  • Performed regular inventory counts to maintain accuracy.
  • Provided customer service, including answering questions and addressing complaints.
  • Greeted customers to determine wants or needs.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Arranged bouquets, wreaths, and other floral displays according to customer specifications.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Organized, tagged and displayed new products for customers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Processed payments for purchased items using a cash register or POS system.
  • Provided customers with information about proper care of different flowers and plants.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.
  • Placed orders for custom flower arrangements as requested by customers.
  • Checked expiration dates on all products prior to stocking shelves.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Put up, maintained and removed displays for holidays and seasons.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Floral Clerk

Cascade Wholesale
Everett, USA
08.2005 - 09.2007
  • Build bouquets for customers
  • Take phone orders
  • Wrap flowers
  • Process flowers (cut the stems and put them into water to hydrate)
  • Work with other employees to accomplish the task at hand for the day or week
  • Maintained stock of fresh flowers and plants in the store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted customers with selecting floral arrangements for special occasions.

Education

Floral Design certificate -

Lake washington tech.
Kirkland, WA
05.2006

Diploma -

Lakewood High School
Arlington, WA
06.2005

Skills

  • Detail-oriented
  • Word/excel
  • Customer service
  • Money management
  • Administrative
  • Artistic
  • Verbal communication
  • Inventory
  • Works well with others and as a team player
  • Management
  • Data entry
  • Motivation
  • Dedication
  • Multitask
  • Strong leadership
  • Floral design expertise
  • Delegation
  • Seasonal planters
  • Task delegation
  • Online sales
  • Plant maintenance
  • Quality assurance
  • Floral displays
  • Employee scheduling
  • Flower arrangements
  • Scheduling
  • Client consultations
  • Color theory
  • Floral pricing
  • Seasonal trends
  • Cross-selling techniques
  • Merchandise display
  • Certified floral designer
  • Shrink minimization
  • Scheduling expertise
  • Data entry proficiency
  • Guest relations
  • Staff training and development
  • Teamwork
  • Time management abilities
  • Medical record management
  • Data entry accuracy
  • Appointment scheduling
  • Patient communication
  • Problem solving
  • Attention to detail
  • HIPAA compliance
  • Team leadership experience
  • Insurance verification
  • Medical data entry
  • Conflict resolution
  • Workflow improvement
  • Time management
  • Medical terminology
  • Patient registration
  • Telephone etiquette
  • Microsoft office
  • Proficient in Epic
  • Insurance verifications
  • Front desk operations
  • Payment collection
  • Co-payment collection

References

References available upon request.

Timeline

Reception Manager

Optum
06.2024 - Current

Medical Receptionist

Everett Clinic
02.2022 - 06.2024

Floral Manager

Marysville Haggen
08.2016 - 12.2021

Garden Manager

Marysville Haggen
09.2010 - 08.2016

Cashier

Top Foods
09.2009 - 09.2010

Floral Clerk

Haggen Food & Pharmacy
09.2007 - 07.2009

Floral Clerk

Cascade Wholesale
08.2005 - 09.2007

Floral Design certificate -

Lake washington tech.

Diploma -

Lakewood High School

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