LAURA TOADVINE

• Responsible of managing the Tiger installment payment plan.
• Explain students how to enroll in Tiger Installment Plan and walk them through the steps in TouchNet.
• Responsible with outreach to TIP payments that are delinquent including charging late fees to the students account if available.
• Processing and reviewing account adjustments, resolving client discrepancies and short payments.
• Assisting students or their designee with the online application for the Tiger installment plan, changing the method of payment or any other issue.
• Responsible of compiling a complete itemized statements to verify data accuracy for students and organizations upon request.
• Providing daily customer service in person or on the phone to students, parents or outside customers.
• Responsible for the maintenance of all active credit account balance.
• Disbursement check investigator, providing detailed research as needed.
• Responsible for reviewing discrepancies on students accounts along with making adjustments when needed.
• Processing Financial Petitions, Auditing the transactions for all the staff in the office.
• Sending emails to students who received refunds from the University.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Maintenance of business records. Monthly reconciliation of business operating account and credit cards.
• Gathering all necessary financial reports for federal and state tax authorities. Responsible for sending out collection letter to clients with past due balances.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
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• Responsible for auditing internal daily online forms submitted by the Bursar's Associates for manual transactions made to students and Corp Accounts
• Private scholarships and Alternative loan routing books.
• Responsible for verifying the documents for accuracy and maintaining of essential records and files.
• Directly responsible for the maintenance of all active students account balances.
• Analyzes the accounts receivable balance and determines the validity of these balances
• Moving payments to the correct term by using a charge priority rule.
• Responsible for reviewing discrepancies on students accounts and making manual adjustments when needed.
• Handles special or unusual problems that may arise.
• Responsible for daily customer service both in person and by phone to students, parents, outside customers and on campus departments.
• Processing and reviews accounts adjustments, resolving any discrepancies and short payments.
• Responsible for assisting auditors whenever needed.
• Responsible to review Bank Mobile daily refund activity report.
• Reviews students accounts for any new outstanding charges, Financial Aid reductions before the refund is disbursed to the students accounts.
• Responsible for going into Bank Mobile an reversing the refunds back to the institution bank account.
• Responsible for reviewing students billing statements in TouchNet and answering questions about the statement
• Responsible for posting Credits from Parking services, Auxiliary services, University Store
• Post payments that went into suspend with the payment center
• Responsible for monitoring the open invoices for the University

Manage operations and personnel for a company with 30 employees, with a focus on:

• Assuming full responsibility for day-to-day operations in the absence of company owners.
• Coordinating delivery and payment processes.
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• Maintaining records and liaising with external CPA firm.
• Managing records for compliance with Romanian Tax Authorities.
• Coordinating procurement and supply chain activities.
• Overseeing procurement and maintenance of computer hardware and software.
• Conducting training sessions for new office staff.
• Collaborating with Software Engineer specialist to develop, enhance system performance and align with company needs.

• Providing comprehensive oversight of operations and personnel within a 10-employee company, with a particular focus on:
  
  Implementing a computerized system to streamline company file management.
  Taking charge of sales, profit monitoring, stock management, accounts payable, accounts receivable, and vendor order processes.

Undertaking the implementation of a comprehensive computer system within the company, with responsibilities including:

• Providing training sessions for accounting staff, clerks, and pharmacists to proficiently utilize the new system.
• Spearheading the establishment of a computer network to enable real-time data access across departments, thereby enhancing production efficiency.
• Assuming the accounting function seamlessly in the absence of the in-house accountant, in addition to fulfilling other assigned duties.

Taking charge of the implementation of computer systems to enhance both secretarial and accounting functions within the company, involving:

• Providing comprehensive training sessions to accounting personnel to ensure proficient usage of computer systems.
• Assuming HR responsibilities for all employees alongside the implementation of computer systems, ensuring a seamless integration of technology and personnel management.

Overseeing the implementation of a computer system integrated with cutter/plotter and scanner technologies to facilitate design creation and material cutting for the assembly department. Responsibilities include:

• Providing comprehensive training to employees on computer operation and equipment usage to ensure effective utilization.
• Conducting training sessions for architects on specialized computer software to develop designs utilized in the production of sign boxes.