Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Toadvine

Punta Gorda

Summary

Seasoned Dental Office Manager with comprehensive background in managing daily operations of dental practices. Strengths include optimizing productivity, ensuring patient satisfaction, billing and coding, and maintaining regulatory compliance. Specialize in fostering strong team environments to deliver high-quality dental care and service. Significant contributions made in streamlining office processes, reducing patient wait times and improving overall efficiency.

Overview

24
24
years of professional experience

Work History

Office Manager

Panther Hollow Dental Lodge
Port Charlotte
04.2022 - Current
  • Oversaw daily office operations, ensuring efficient patient flow and quality service.
  • Trained new employees on front desk procedures, enhancing team performance.
  • Updated patient records through electronic systems for improved data management.
  • Established office policies aimed at increasing patient satisfaction and service excellence.
  • Processed insurance claims accurately while addressing billing inquiries promptly.
  • Created optimized staff schedules for better resource allocation and operational coverage.
  • Managed patient appointment scheduling, including cancellations and adjustments efficiently.
  • Conducted audits of patient accounts to verify accuracy and regulatory compliance.

Remote Billing Specialist

Certified Foot & Ankle Specialists
Boca Raton
04.2022 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Processed patient billing using electronic health record systems.
  • Verified insurance claims for accuracy and completeness.
  • Resolved billing discrepancies through effective communication with patients and insurers.
  • Maintained organized records of patient accounts and transactions.
  • Collaborated with healthcare providers to ensure correct coding of services.
  • Streamlined billing processes to improve efficiency and reduce errors.
  • Answered customer inquiries regarding billings, payments, account status.
  • Investigated incorrect billings and processed refunds as necessary.
  • Worked closely with patients to discuss payment arrangements when needed.
  • Resolved discrepancies between customers' remittances and invoices received.

Office Manager

Certifed Foot & Ankle Specialists
Fort Myers
11.2020 - 04.2022
  • Managed daily operations of a busy medical office, ensuring smooth workflow.
  • Scheduled patient appointments and coordinated staff assignments to optimize efficiency.
  • Maintained electronic health records and ensured compliance with regulations and standards.
  • Oversaw billing processes and handled insurance claims for timely reimbursements.
  • Trained administrative staff on office procedures and patient interaction protocols.
  • Facilitated communication between healthcare providers, patients, and insurance companies.
  • Implemented inventory management systems for medical supplies and equipment maintenance.
  • Supervised patient billing, collection and financial counseling and assisted with cash posting.
  • Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.

Office Manager

Burg Foot & Ankle
Fort Myers
01.2014 - 11.2020
  • Managed daily operations for medical practice, ensuring optimal patient care and service delivery.
  • Coordinated patient scheduling and reminders to enhance clinic workflow efficiency.
  • Oversaw inventory management for medical supplies and office materials effectively.
  • Maintained electronic health records while ensuring compliance with regulations.
  • Supervised billing processes and managed insurance claims for timely reimbursements.
  • Trained administrative staff on office procedures and effective patient interactions.
  • Facilitated communication between healthcare providers, patients, and insurance companies.
  • Developed policies to improve patient care and streamline service processes.

Dental Office Manager

Desai Dental
Cape Coral
01.2002 - 01.2014
  • Managed daily office operations to ensure seamless patient flow.
  • Scheduled and coordinated patient appointments with dental staff efficiently.
  • Maintained and updated patient records using electronic systems.
  • Handled billing inquiries and processed insurance claims with accuracy.
  • Conducted regular audits of patient accounts for compliance with regulations.
  • Responded to patient queries to resolve issues per company policies.
  • Prepared monthly activity reports for senior management review.
  • Coordinated with dental providers regarding patient care and scheduling needs.

Education

Health Administration

Wor-Wic College
Salisbury

Dental Hygiene

Allegany College of Maryland
Cumberland, MD

High School Diploma -

Parkside High School
Salisbury, MD

Skills

  • Office administration and billing
  • Patient scheduling and insurance verification
  • Electronic health records management
  • Data entry and processing

References

References available upon request.

Timeline

Office Manager

Panther Hollow Dental Lodge
04.2022 - Current

Remote Billing Specialist

Certified Foot & Ankle Specialists
04.2022 - Current

Office Manager

Certifed Foot & Ankle Specialists
11.2020 - 04.2022

Office Manager

Burg Foot & Ankle
01.2014 - 11.2020

Dental Office Manager

Desai Dental
01.2002 - 01.2014

Health Administration

Wor-Wic College

Dental Hygiene

Allegany College of Maryland

High School Diploma -

Parkside High School

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