Laura Tockman

• Designed programs and catering packages to increase sales and customer experience at Maryville University Ice Center.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Greet guests to venue, assist with ticket scanning, answer guests questions about policies, seat location, venue information.
• Assist with ticket verification and guest services throughout venue.
• Report any maintenance, security, management issues to correct department.

Represented multiple food manufactures in deli/bakery category in local grocery stores.

• Conducted store calls to ensure product shelf placement, merchandising, section resets, and code date checks
• Provided accurate and up-to-date training and product specifications, nutritional information, marketing materials, and other information
• Established and maintained relationships and proactive communication with customers
• Completed paperwork in full, on time and with high accuracy.

Supported veterinarians to ensure quality veterinary care, advocated for pets, educated clients and oversaw practice procedures to maximize productivity and maintain positive patient flow.

• Responsibilities included but not limited to observing and monitoring animal health, collecting samples, running laboratory tests, preparing animals for surgery
• Obtained relevant health history and information from clients and maintained medical charts
• Coordinated and oversaw all office administrative procedures

Established successful catering and gifts program in new territory for Dean & Deluca

• Designed exciting catering menus and packages for wide variety of clients, working with all in house departments
• Orchestrated positive customer experiences by overseeing every component of event
• Responsible for department standards and administrative procedures