Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Languages
AssistantManager
Laura Toro

Laura Toro

Tampa,FL

Timeline

Office Manager

Osmany's Granite & Stone
06.2025 - Current

Sales Associate

Victoria Secret
12.2024 - 06.2025

Administrative Assistant

Expert Solar Systems
01.2023 - 06.2024

High School Diploma - High School

Braulio Alonso High School
2021 - 2025

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemote

Work History

Office Manager

Osmany's Granite & Stone
06.2025 - Current
  • Prepared documents and reports for internal communication
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Sales Associate

Victoria Secret
12.2024 - 06.2025
  • Assisted customers with product selection to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained store cleanliness and organization to ensure optimal presentation.
  • Collaborated with team members to achieve daily sales targets.
  • Engaged in continuous learning of product features and benefits for effective selling.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Administrative Assistant

Expert Solar Systems
01.2023 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Responded to customer inquiries promptly, fostering positive relationships and enhancing customer satisfaction.
  • Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
  • Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
  • Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
  • Attended sales training camp and brought best practices leadership back to company.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma - High School

Braulio Alonso High School
Tampa, FL
2021 - 2025

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Administrative support
  • Document management
  • Relationship building
  • Mail handling
  • Staff management
  • Operations management
  • Financial tracking
  • Financial reporting
  • Expense reporting
  • Contract negotiations
  • Office management software
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Excellent communication
  • Phone and email etiquette
  • Verbal and written communication

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

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