Laura Torres

Daily responsibilities were returning missed calls/voicemails that our answering services handled overnight or weekends.

Dispatching, creating and supervising technicians' routes and work orders (Service Appointments, Estimates, Emergency Calls)

Send appointment confirmations via txt or calls, rescheduled appointments needed through Microsoft 360 Dynamics. Communicated with customers and contractors in regards of estimates, parts information & prices, warranty requests.

Communicated with coworkers through teams, Outlook, receive and process payments, documents , and customer information.

My daily routine consisted of receiving and monitoring inbound/outbound calls, chat, emails with customers who were experiencing automobile troubles.

Transfer calls to corresponding departments/dealerships.

Show sympathy to customers with minimal hold time.

Conduct proper research through vehicles manual online to help with anything possible while providing warranty coverage information.

Work from home office.

Customers Relations Managers daily routine consisted of upselling bottles, promoting specials, running daily credit, cash reports. Inspect inventory list.

Write out checks to vendors. Offer tastings/samples for sales and promotions. Stock and cleaning of the store as I was the Key Holder. Trained new employees. Marketing through personal and business social media bringing in 50% more customers than other store locations. Operate the register meanwhile always building customer loyalty.

My responsibilities were to prioritize inbound/outbound calls, emails, chats, and online requests in office call center.

Schedule appointments for plumbing, electrical, air conditioning inquiries. Manage case information through Service Titan and escalate calls when needed.

As I build customer reports I would offer/upsell maintenance plans hitting monthly quotas.

Dispatching was included in this position.

Overnight/Weekend shift required every other month.

My responsibilities as an accounts manager consisted of Recruiting Laborers , Create tickets ( work orders). Dispatching and distributing or assigning materials for their jobs.

Independent Sales agent, going on construction sites and offer labor services for their projects. Maintain Customer Relation and reports. Payroll (End of day deposits). Human Resources. OSHA Training, Administration. Weekend On-Call scheduling.