Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline

Laura Tortora

Three Rivers,MA
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Sales Associate

Morgan Memorial Goodwill Industries Inc.
03.2022 - 05.2022
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Achieved or exceeded company-defined sales quotas.
  • Developed, maintained and utilized diverse client base.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Engaged with customers to build rapport and loyalty.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Custodial Worker

Busy Bee Cleaning
01.2021 - 06.2021
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Kept building spaces premises clean inside and outside.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Collected trash and emptied receptacles and recycling containers.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Reported damages and hazardous conditions to management for further action.

Salon Receptionist

First Impression
06.2001 - 07.2015
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Enforced spa policies, following company procedures at all times.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Updated customer records and maintained accurate client information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Organized, maintained and updated information in computer databases.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Handled payments and processed credit card transactions.

Floral Assistant/Internship Student

Plantes ETC.
05.2003 - 06.2004
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Prepared floral vases for new arrangements.
  • Upkeep of plants and flowers in greenhouse
  • Prepped about 16 floral arrangements a day.

Education

High School Diploma -

Quaboag Regional High School, Warren, MA
05.2008

Skills

  • Customer Service
  • Stocking and Replenishing
  • Product and Service Sales
  • Excellent People Skills
  • Money Handling
  • Cash Register Operation
  • Folding Clothes
  • Verbal and Written Communication
  • Listening Skills
  • Cleaning Techniques
  • Self-Motivation
  • Attentiveness
  • Multitasking Strengths
  • Speaking Clearly
  • Self-Checkout Assistance
  • Stockroom Upkeep
  • Teamwork and Collaboration
  • Personal Shopping
  • Effective Selling Techniques

Additional Information

I am very dedicated to my work and all of the tasks that the job requires. I am very dependable and honest. I am a firm believer in communication with my employer. I am looking for a permanent job. My goal is to be able to provide for my children and to be able to make a difference in other peoples lives. I am also always eager to learn new things.

Languages

English

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Associate - Morgan Memorial Goodwill Industries Inc.
03.2022 - 05.2022
Custodial Worker - Busy Bee Cleaning
01.2021 - 06.2021
Floral Assistant/Internship Student - Plantes ETC.
05.2003 - 06.2004
Salon Receptionist - First Impression
06.2001 - 07.2015
Quaboag Regional High School - High School Diploma,

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