Laura Traynham, CMA (AAMA)
Wayne,PA
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations.
Overview
34
34
years of professional experience
Work History
Registration Representative /Patient Scheduler
Mainline Health System / Per Diem
05.2024 - Current
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Verified insurance benefits, processed payments, and issued receipts.
- Coordinated with clinical departments to schedule appointments, confirm availability, and communicate any changes to patients.
- Answered patient questions and inquiries regarding registration process and documentation.
PATIENT SERVICES REPRESENTATIVE /ER Admissions
Children's Hospital of Philadelphia
07.2023 - 06.2024
- Perform EPIC functions such as check in, check out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications
- Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records
- Call Management Screens callers' reasons for call by using the high priority list and critical thinking skills to prioritize calls to be triaged: backline to nurse, high priority in queue, or regular queue
- Triages and documents CHOP home care calls
- Contacts on call providers directly for calls from those requesting to speak to them, such as E.D.'s, home care nurses, other physicians, and parents
- Assists in the distribution of calls to on call providers when the volume/staffing warrants it
- Seeks resources to assist in decision making to ensure safe, high quality telephone triage and customer service as needed
- Periodic rounding to inform patients of delays
- ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B-line and arrivals
- Resolved customer complaints in a courteous manner while adhering to company policies
- Scheduled follow-up visits as needed based on physician instructions
- Assisted other departments with various tasks as requested by supervisor
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
MANAGER OF OPERATIONS
Kzach Janitorial Suppliers, LLC
04.2013 - 09.2019
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications
- Responded to inquiries from clients or vendors in a timely fashion
- Processed invoices and expense reports ensuring accuracy of information provided
- Ensured compliance with company policies regarding confidentiality of records
- Interfaced with customers on behalf of the executive team providing customer service excellence
- Reviewed contracts for accuracy prior to submission for executive approval
SR. LAB ASSISTANT / CENTRAL PROCESSING
Main Line Health
05.1999 - 10.2005
- Collected blood, urine samples per request of Physicians
- Prioritized daily work according to acuity of requisition
- Maintain all Patient demographics according HIPPA laws
- Kept laboratory supplies ready by inventorying stock and placing orders
- Prepared and processed laboratory records in compliance with established standards
- Utilized appropriate cleanup and safety methods to mitigate hazardous material incidents
- Isolated, identified, and prepared specimens for examination
BLOOD BANK TECHNICIAN / PHLEBOTOMIST
Jefferson Hospital
03.1994 - 01.1999
- Ensured compliance with federal regulations governing the collection and distribution of human blood components
- Managed the daily operations of a busy laboratory, including ordering supplies and equipment maintenance
- Maintained donor records and prepared reports for submission to regulatory agencies
- Assisted in maintaining records related to patient transfusions performed at the hospital
- Utilized centrifuges, pipettes, and other lab instruments for specimen processing and analysis
- Adhered to strict safety protocols while handling hazardous materials such as human blood components
- Educated customers about donation process by providing information brochures or posters
- Effectively communicated with patients to ensure accurate collection of specimens and obtain consent
MEDICAL ASSISTANT / RECEPTIONIST
Chestnut Medical Group
06.1990 - 09.1994
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Processed payment transactions for cash, checks, and credit and debit cards
- Greeted patients immediately upon arrival, providing excellent customer service
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Responded to emergencies, helping patients in distress and identifying support resources
- Recorded patient and insurance payments, maintaining accurate financial records
- Assisted with medical billing and coding
- Answered telephones and directed calls to appropriate staff
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual
Education
Certification - Certified Medical Assistant (CMA)
American Association of Medical Assistants INC
Chicago, IL08.2024
No Degree - CPR / AED / First-Aid Certification
National CPRFoundation
10.2023
Associate of Applied Science - Liberal Arts And General Studies
Delaware County Community College
Media, PA05.2023
Certificate - Medical Assistant
Brightwood College
Philadelphia, PA06.1993
Skills
- Certified Medical assistant
- Medical Billing
- Epic
- One Source
- Navinet
- Medical Insurance
- HIPAA Compliance
- Team Player
- Strong Organizational
- Customer Service
- Healthcare Knowledge
- Medical Terminology
- Administrative and Office Support
- Phlebotomy
- Direct Patient Care
Timeline
Registration Representative /Patient Scheduler
Mainline Health System / Per Diem
05.2024 - Current
PATIENT SERVICES REPRESENTATIVE /ER Admissions
Children's Hospital of Philadelphia
07.2023 - 06.2024
MANAGER OF OPERATIONS
Kzach Janitorial Suppliers, LLC
04.2013 - 09.2019
SR. LAB ASSISTANT / CENTRAL PROCESSING
Main Line Health
05.1999 - 10.2005
BLOOD BANK TECHNICIAN / PHLEBOTOMIST
Jefferson Hospital
03.1994 - 01.1999
MEDICAL ASSISTANT / RECEPTIONIST
Chestnut Medical Group
06.1990 - 09.1994
Certification - Certified Medical Assistant (CMA)
American Association of Medical Assistants INC
No Degree - CPR / AED / First-Aid Certification
National CPRFoundation
Associate of Applied Science - Liberal Arts And General Studies
Delaware County Community College
Certificate - Medical Assistant
Brightwood College
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