Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Treat

Sapulpa,OK

Summary

Versatile and dynamic, with a proven track record at DISH Network, enhancing customer satisfaction through excellent problem-solving and communication skills. Expert in adapting to new technologies and environments, demonstrated by efficiently training new hires and managing high call volumes. Achieved significant improvements in customer service delivery by leveraging both technical and interpersonal abilities.

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

18
18
years of professional experience

Work History

Caregiver

Self-employed
06.2024 - Current

Responsible for the daily care of an elderly person with dementia. Duties include but are not limited to:


Meal planning and preparation to assure proper nutrition


Medication reminders and administration to ensure client receives them regularly and in a timely manner, as well of filling any prescriptions as needed


Daily schedule planning and coordination of therapies and appointments as well as ensuring after care routine is adhered to


Transportation to and from appointments


Assuring areas are clean and safe for a comfortable home environment


Providing emotional support to the ever changing challenges that arise


Monitor clients' overall health and well-being, noting significant changes, and keeping family informed of these changes


Coordinate with family on any changes that need to made in the daily routine and ensure changes are put into affect


Keeping inventory and making lists of clients' needs for weekly shopping


Keep track of receipts for all purchases made on the clients' behalf to present for monthly budgeting


Contribute to a positive atmosphere for client by using effective communication and active listening skills

Delivery Driver

DoorDash/ UberEats/ GrubHub
04.2022 - Current

Review and accept orders according to location and delivery needs


Coordinate with vendors to insure correct items are made and packaged as well as and substitutions that need to be made


Communicate with customer to ensure all substitutions are to their liking


Use GPS technology as well as written and oral instructions to navigate to the proper location


Maintain upbeat, positive attitude in a busy, customer focused environment


Ensure deliveries are made in a timely, and safe manner



Donut Shop Worker

Big Chief's Donuts and More
09.2018 - 04.2022

Maintained orderly and clean work areas for safety and health codes


Set up shop for opening by setting up displays, preparing food, getting machines started.


Assist customers with their orders, explaining products, helping select, taking payment, and insuring satisfaction


Deliver products to stores and set up displays


Clean up after closing; washing dishes, sweep and mop, clean all surfaces and machines, set up for the morning.


Keep track of inventory and supply ordering list


Receive shipments and put away product

Caregiver

MyChoice Home Health
04.2018 - 09.2018

Prepare evening meal


Assist with showering and dressing for bed


Administer medications


Provide companionship by playing cards, watching tv, talking , or doing arts and crafts


Assist with getting into bed, assuring a clutter-free environment to assure safety while getting up during the night


Do periodic checks as client sleeps and be on call in case situations arise durng the night

Phlebotomist

Regional Medical Lab
01.2012 - 09.2012

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.


Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.


Centrifuged blood samples as outlined in clinical protocols.


Completed proper sanitation and cleaning of equipment and work areas between patients.


Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.


Stocked phlebotomy cart or carrier with appropriate supplies.


Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.


Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.


Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.


Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.


Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.


Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.

Homemaker/Homeschool Teacher

Life
03.2008 - Current

Manage all household responsibilities including

: monthly and weekly budgeting, maintaining all aspects of the home, planning, purchasing, and preparing meals, planning and scheduling all repairs to maintain and clean and safe home.


Researching and choosing appropriate curriculum and implementing it into a daily routine.

Manage homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.


Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.


Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.


Planned and incorporated field trips for a fun and interactive supplement to studies.


Apply life skills to encourage well rounded independence.

Tech Support/Customer Care Representative/ Trainer

DISH Network
01.2007 - 11.2008

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.


Managed high call volume with exceptional professionalism and efficiency.


Responded to customer needs through competent customer service and prompt problem-solving.


Walk customers through correcting technical issues over the phone. If no resolution, schedule a technician to come out to fix the issue.


Maintain a working knowledge of all equipment to provide the best support for customers.


Train new hires on the working systems and how to provide excellent customer service to our customers


Review billing statements with customers and apply corrections as needed.


Work with new and existing customers to build work orders for equipment set ups and upgrades.


Attend ongoing training classes to stay up to date on the workings of all equipment and systems.

Education

Phlebotomy Training -

Central Tech Sapulpa
Sapulpa, OK

Cardiac Monitoring Certification -

Tulsa Tech

Nail Tech Certification -

Clary Sage College
Tulsa, OK
02-2010

Certified Nursing Assistant Certification -

Wings CNA School
Broken Arrow, OK
07-2003

High School Diploma -

Haskell High School
Haskell, OK
05-2003

Skills

    Excellent written and verbal skills and the ability to communicate

    Ability to adapt to changing environments and moving seamlessly from one task to another

    Familiarity with basic computer programs and the ability to quickly learn specialized systems and programs

    Excellent problem solving abilities

Timeline

Caregiver

Self-employed
06.2024 - Current

Delivery Driver

DoorDash/ UberEats/ GrubHub
04.2022 - Current

Donut Shop Worker

Big Chief's Donuts and More
09.2018 - 04.2022

Caregiver

MyChoice Home Health
04.2018 - 09.2018

Phlebotomist

Regional Medical Lab
01.2012 - 09.2012

Homemaker/Homeschool Teacher

Life
03.2008 - Current

Tech Support/Customer Care Representative/ Trainer

DISH Network
01.2007 - 11.2008

Phlebotomy Training -

Central Tech Sapulpa

Cardiac Monitoring Certification -

Tulsa Tech

Nail Tech Certification -

Clary Sage College

Certified Nursing Assistant Certification -

Wings CNA School

High School Diploma -

Haskell High School
Laura Treat