Versatile and dynamic, with a proven track record at DISH Network, enhancing customer satisfaction through excellent problem-solving and communication skills. Expert in adapting to new technologies and environments, demonstrated by efficiently training new hires and managing high call volumes. Achieved significant improvements in customer service delivery by leveraging both technical and interpersonal abilities.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Responsible for the daily care of an elderly person with dementia. Duties include but are not limited to:
Meal planning and preparation to assure proper nutrition
Medication reminders and administration to ensure client receives them regularly and in a timely manner, as well of filling any prescriptions as needed
Daily schedule planning and coordination of therapies and appointments as well as ensuring after care routine is adhered to
Transportation to and from appointments
Assuring areas are clean and safe for a comfortable home environment
Providing emotional support to the ever changing challenges that arise
Monitor clients' overall health and well-being, noting significant changes, and keeping family informed of these changes
Coordinate with family on any changes that need to made in the daily routine and ensure changes are put into affect
Keeping inventory and making lists of clients' needs for weekly shopping
Keep track of receipts for all purchases made on the clients' behalf to present for monthly budgeting
Contribute to a positive atmosphere for client by using effective communication and active listening skills
Review and accept orders according to location and delivery needs
Coordinate with vendors to insure correct items are made and packaged as well as and substitutions that need to be made
Communicate with customer to ensure all substitutions are to their liking
Use GPS technology as well as written and oral instructions to navigate to the proper location
Maintain upbeat, positive attitude in a busy, customer focused environment
Ensure deliveries are made in a timely, and safe manner
Maintained orderly and clean work areas for safety and health codes
Set up shop for opening by setting up displays, preparing food, getting machines started.
Assist customers with their orders, explaining products, helping select, taking payment, and insuring satisfaction
Deliver products to stores and set up displays
Clean up after closing; washing dishes, sweep and mop, clean all surfaces and machines, set up for the morning.
Keep track of inventory and supply ordering list
Receive shipments and put away product
Prepare evening meal
Assist with showering and dressing for bed
Administer medications
Provide companionship by playing cards, watching tv, talking , or doing arts and crafts
Assist with getting into bed, assuring a clutter-free environment to assure safety while getting up during the night
Do periodic checks as client sleeps and be on call in case situations arise durng the night
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Completed proper sanitation and cleaning of equipment and work areas between patients.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Stocked phlebotomy cart or carrier with appropriate supplies.
Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
Manage all household responsibilities including
: monthly and weekly budgeting, maintaining all aspects of the home, planning, purchasing, and preparing meals, planning and scheduling all repairs to maintain and clean and safe home.
Researching and choosing appropriate curriculum and implementing it into a daily routine.
Manage homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Planned and incorporated field trips for a fun and interactive supplement to studies.
Apply life skills to encourage well rounded independence.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Walk customers through correcting technical issues over the phone. If no resolution, schedule a technician to come out to fix the issue.
Maintain a working knowledge of all equipment to provide the best support for customers.
Train new hires on the working systems and how to provide excellent customer service to our customers
Review billing statements with customers and apply corrections as needed.
Work with new and existing customers to build work orders for equipment set ups and upgrades.
Attend ongoing training classes to stay up to date on the workings of all equipment and systems.
Excellent written and verbal skills and the ability to communicate
Ability to adapt to changing environments and moving seamlessly from one task to another
Familiarity with basic computer programs and the ability to quickly learn specialized systems and programs
Excellent problem solving abilities