Laura Treese
Summary
Senior Claims Adjuster with a proven track record at Farmers Insurance Company, demonstrating exceptional caseload management and strategic decision-making. Skilled in claims investigation and computer software, with a commitment to professionalism and integrity. Led teams to enhance productivity by over 30%, showcasing strong leadership and attention to detail. Motivated Senior Claims Adjuster committed to diligently investigating, evaluating and negotiating auto and home, business claims for policyholders. Adept at training and supporting new adjusters. Trained and knowledgeable in all state, federal and local laws. Skilled in recognizing potential fraudulent claims.
Overview
27
27
years of professional experience
Work History
Senior Claims Adjuster
Farmers Insurance Company
04.2024 - Current
- Investigated and processed auto and house insurance claims for policyholders.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
- Assisted in the recruitment process for new hires within the Claims Department, conducting interviews and evaluating candidate qualifications based on job requirements.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
Server
Texas Roadhouse Steakhouse
05.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Claims Adjuster
Farmers Insurance Company
06.2013 - 04.2024
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Member Service Supervisor
Sam's Club
06.1997 - 03.2013
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
- Directed floor operations in busy center handling [Number] daily inquiries.
- Generated monthly reports covering areas such as payment and demographics.
- Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
Education
Bachelor of Marketing/Associate in Business - Marketing And Business Development
Park University
Kansas City, MO05.2012
Skills
- Professionalism and Integrity
- Team Leadership Qualities
- Computer Software Proficiency
- Attention to Detail Focus
- Strategic Decision-Making
- Highly motivated
- Claims Investigation
- Caseload Management
Timeline
Senior Claims Adjuster
Farmers Insurance Company
04.2024 - Current
Server
Texas Roadhouse Steakhouse
05.2018 - Current
Claims Adjuster
Farmers Insurance Company
06.2013 - 04.2024
Member Service Supervisor
Sam's Club
06.1997 - 03.2013
Bachelor of Marketing/Associate in Business - Marketing And Business Development
Park University