Laura True
Chewy.com
Louisville, KY,KY
45
years of professional experience
Work History
Special Needs Instructional Assistant
12 Years 6 Months- Supported classroom instruction by reinforcing lesson objectives and guiding students through assigned activities.
- Assisted teacher with preparation of instructional materials, learning centers, and classroom resources.
- Monitored student behavior and maintained orderly classroom environment during daily activities.
- Provided individual and small-group support to students needing additional academic assistance.
- Reinforced teacher directions by modeling tasks, redirecting attention, and promoting on-task participation.
- Assisted with attendance, grading, and routine classroom recordkeeping to support daily operations.
- Supported accommodations and modifications for students with diverse learning needs.
- Supervised students during transitions, recess, and other non-instructional periods to ensure safety.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
Pharmacy Technician
5 Years 9 Months- Processed prescription orders accurately, verifying patient information and medication details for pharmacy fulfillment.
- Entered prescription data into pharmacy systems, maintaining clean records and workflow consistency.
- Assisted customers with medication status updates, delivery questions, and service-related inquiries.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Customer Service Representative
25 Years 6 Months- Resolved customer inquiries through phone, email, and chat using professional, responsive communication. 2. Processed orders, returns, and account updates with accuracy in CRM systems. 3. Documented service requests and complaint details to support efficient case follow-up. 4. Coordinated with internal teams to address billing issues and delivery concerns. 5. Explained policies, subscription details, and service options clearly to customers. 6. Tracked open cases and ensured timely escalation of unresolved service issues. 7. Adapted quickly to changing procedures, service tools, and customer priorities. 8. Maintained accurate records while delivering consistent support across multiple customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
No Degree - Zoology
No Degree - Early Childhood Education
No Degree - Business Management
High School Diploma
Skills
I have over 25 years customer service.
Timeline
Pharmacy Technician
Chewy.com
08.2020 - 05.2026Read More
Special Needs Instructional Assistant
JCPS
09.2007 - 03.2020Read More
Customer Service Representative
Courier Journal
08.1981 - 02.2007Read More
University of Louisville
No Degree from Zoology
Read More
KCTC
No Degree from Early Childhood Education
Read More
Sullivan University
No Degree from Business Management
Read More
Iroquois High School
High School Diploma
Read More