Laura Tucker

Business Office Manager

Southeastern Pond Management

03.2000 - Current

Updated reports, managed accounts, and generated reports for company database.
Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
Resolved financial discrepancies and customer billing issues with timely attention.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Calculated payroll deductions by accurately using QuickBooks and processed payroll to meet preset requirements.
Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Managed payroll data entry and processing for 40+ employees to comply with predetermined company guidelines.
Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Submitted reports on payroll activities.
Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
Minimized errors in payroll processing by implementing robust verification procedures before final submission.
Facilitated smoother year-end reconciliation process, meticulously organizing and reviewing payroll records.
Maintained confidentiality of employee records and payroll information.
Updated employee files with new details such as changes in address or salary levels.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Prepared and submitted payroll taxes and reports to regulatory agencies.
Calculated wages, deductions and bonuses in accordance with company policies.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Prepared vendor invoices and processed incoming payments.
Maintained good working relationships with vendors and resolved disputes.
Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Improved vendor relationships through diligent communication and prompt issue resolution.
Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Maintained accurate financial records by regularly reconciling accounts payable transactions.
Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
Maintained accurate financial records, contributing to successful audits by organizing and filing all accounts payable documents.
Enhanced efficiency in invoice processing by meticulously reviewing and matching invoices with purchase orders and receipts.
Improved relationships with suppliers by resolving discrepancies in billing and payments promptly.
Reduced processing errors, implemented double-check system for all outgoing payments.
Accelerated invoice approval times, implemented electronic invoice submission and approval processes.
Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Matched purchase orders with invoices and recorded necessary information.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Input financial data and produced reports using QuickBooks.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
Ensured timely payments from clients through effective communication and proactive followups.
Posted customer payments by recording cash, checks, and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Implemented new collection strategies that led to the recovery of lost revenue.
Analyzed aging reports and provided recommendations for improving collections efforts.
Developed and maintained strong client relationships, fostering trust and open communication.
Prepared bills receivable, invoices, and bank deposits.
Improved cash flow by aggressively following up on overdue accounts and negotiating payment plans.
Reduced errors in billing processes by overseeing adoption of new billing software.
Fostered strong relationships with clients to ensure timely payments by providing exceptional service and communication.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Followed through with client requests to resolve problems.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Administered employee benefits programs and assisted with open enrollment.
Developed and implemented onboarding and orientation programs for new employees.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Collaborated with underwriters to develop competitive pricing strategies for group insurance products.
Prepared applications, documents and data to renew insurance policies.

Summary

Overview

Work History

Business Office Manager

Education

High School Diploma -

Paralegal Degree -

Skills

Alabama Notary Public

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