Laura Turcios
Brooklyn,NY
Summary
Detail-oriented and highly organized professional seeking a position as an administrative assistant. Skilled in managing office operations, coordinating schedules, and providing exceptional administrative support. Proficient in MS Office Suite and possess excellent communication skills. Proven ability to prioritize tasks, handle confidential information with discretion, and adapt to changing environments. Committed to delivering outstanding customer service and contributing to the overall success of the team.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
02.2022 - 07.2023
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Improved customer satisfaction levels, leading to a 20% increase in positive online reviews and referrals.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Implemented new marketing strategies to attract potential clients and boost occupancy rates.
- Conducted regular facility inspections to identify and resolve maintenance issues promptly.
- Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Developed strong relationships with local businesses, generating referrals and promoting self-storage facilities within the community.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
Home Health Aide
New York Home Health Care
01.2020 - 02.2022
- Improved patient well-being by providing compassionate and attentive personal care.
- Implemented a personalized care plan that led to a 25% increase in the client's overall well-being.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing the specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Cashier and Customer Service
Stop & Shop
12.2018 - 11.2019
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawers at end of shift.
- Processed an average of 100 transactions per day with 99% accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier and Bookkeeper
KeyFood Supermarket
10.2014 - 12.2018
- Manage cash office operations on a day-to-day basis.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Prevent loss by vigilantly monitoring potential theft or fraud situations in store.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Achieved high accuracy in cash handling with a 99.8% transaction accuracy rate
Education
GED -
Nassau Boces
Levittown, NY06.2021
Skills
- Communication skills
- Time Management
- Organizational skills
- Computer skills
- Teamwork
- Adaptability
- Cash handling
- Problem Solving
- Customer Service Skills
- Microsoft Office Suite
- Sales proficiency
- Facility Maintenance
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Flexible work hoursCompany CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingWork from home option4-day work weekQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant Store Manager
Extra Space Storage
02.2022 - 07.2023
Home Health Aide
New York Home Health Care
01.2020 - 02.2022
Cashier and Customer Service
Stop & Shop
12.2018 - 11.2019
Cashier and Bookkeeper
KeyFood Supermarket
10.2014 - 12.2018
GED -
Nassau Boces