Summary
Overview
Work History
Education
Skills
Timeline
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Laura Turner

Gilbert,AZ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

17
17
years of professional experience

Work History

Courier

Uber Eats
09.2023 - Current
  • Greeted recipients, delivered packages including medications and medical supplies and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Handled sensitive documents and medications securely, maintaining confidentiality and protecting client information.
  • Contacted and verified (through phone, messaging and in person) delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Developed strong interpersonal and communication skills from interacting professionally with Uber Support and clients.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly, in a fast-paced environment.
  • Worked unsupervised

Juvenile Detention Officer

San Joaquin County Probation Department
09.2015 - 10.2020
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas, including searches for contraband on detainees.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Promoted positive behavior among detainees by implementing structured daily routines and encouraging adherence to facility policies.
  • Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
  • Working Intake, operated multi-line phone systems, answering questions and directing calls, utilized email and fax, while assisting the public and outside agencies.
  • Completed incident reports and other documentations, using the facility program JJIS (Juvenile Justice Information System)
  • Made contact with community organizations to arrange post-release support services for juveniles transitioning back into their communities.
  • Working the control center, I observed multi-screen surveillance monitors, controlled all movement throughout the facility by using the computer system to open doors, answered phone calls on multi-line phones, as well as all facility radio transmissions from staff. Dispatched help for medical and other emergencies. Adapted quickly to new technologies.
  • Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
  • Transported juvenile inmates to and from court hearings, medical facilities and other recreational activities.
  • Learn detainee’s medical histories, such as allergies and other important information needed to maintain health and safety, while maintaining confidentiality and privacy.
  • Provided crisis intervention services during emergencies or critical incidents involving detainees or staff members.
  • Ensured timely completion of required paperwork including incident reports, progress notes, logs, and evaluations.
  • Observed and recorded mental and physical health of each juvenile offender, while protecting privacy and confidentiality.
  • Coordinated with Clinical and Behavioral Health Staff on individual case plans to encourage detainees to continue their recommended medication regimen and to follow through with doctor’s orders.
  • Enhanced communication with staff by participating in daily briefings, sharing relevant information about detainee activities, needs, and incidents.
  • Facilitated group therapy sessions focused on anger management, conflict resolution, decision-making skills, and other essential life skills.
  • Coordinated visitation schedules between detainees and their families or attorneys to ensure compliance with facility regulations and state laws.
  • Investigated and responded to incidents of inmate misconduct.
  • Coordinated with other law enforcement personnel to exchange information.
  • Responded to inquiries from inmates and other members of public.
  • Learned social histories of detainees to anticipate any issues that may arise and took the initiative to find innovative ways to prevent or alleviate the issues.
  • Fingerprinted detainees, submitted required data for the national Database.
  • Preformed Data entry
  • Worked unsupervised

Jewelry Sales Associate

JCPenney
06.2014 - 12.2014
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Answered phone calls, made out-bound calls, and utilized email.
  • Used POS software
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping atmosphere, which also boosted sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
  • Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
  • Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
  • Managed inventory efficiently, ensuring all pieces were accounted for and securely stored, reducing loss.
  • Fast-paced environment with lots of multi-tasking.

Server

Sizzler Restaurant
01.2008 - 03.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Answered phones
  • Continued to do the same job duties as cashier on top of duties as a server.

Education

Certificate - Life, Accident, Health And Sickness Insurance

National Online Insurance School
West Palm Beach, FL

Criminal Justice

San Joaquin Delta College
Stockton, CA

Certificate - Juvenile Detention Officer

Sacramento Regional Public Safety Center
Sacramento, CA
12.2016

Certificate - Adult Corrections Officer

Stanislaus County Sheriffs Training Division
Modesto, CA
11.2008

Skills

  • Documentation
  • Building rapport
  • Product and service solutions
  • Microsoft Excel
  • Complaint resolution
  • Follow-up skills

Timeline

Courier

Uber Eats
09.2023 - Current

Juvenile Detention Officer

San Joaquin County Probation Department
09.2015 - 10.2020

Jewelry Sales Associate

JCPenney
06.2014 - 12.2014

Server

Sizzler Restaurant
01.2008 - 03.2012

Certificate - Life, Accident, Health And Sickness Insurance

National Online Insurance School

Criminal Justice

San Joaquin Delta College

Certificate - Juvenile Detention Officer

Sacramento Regional Public Safety Center

Certificate - Adult Corrections Officer

Stanislaus County Sheriffs Training Division

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