Laura Turner
Taylorsville,KY
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fitness Instructor
Spencer Country Fitness And Sports Training
10.2024 - Current
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Designed innovative fitness plans to keep clients engaged.
- Collaborated with clients to identify potential barriers to achieving fitness goals.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Adapted instruction to accommodate special needs, disabilities and physical limitations.
- Increased membership sales by conducting informative tours of the facility and highlighting unique features of the gym''s offerings.
- Maintained high standards of gym cleanliness and equipment maintenance, ensuring safe workout environment.
- Promoted importance of mental health alongside physical fitness, integrating stress-reduction techniques into workout plans.
- Enhanced overall client fitness levels with targeted strength training and cardiovascular exercises.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Demonstrated proper form and technique to prevent injury.
- Set up and broke down equipment before and after classes.
- Motivated participants through one-on-one instruction and positive feedback.
- Assisted with marketing and promoting of classes and services.
- Promoted safe and inclusive environment for club clients and members.
- Implemented new and creative exercise routines to keep participants motivated.
- Promoted fitness classes to boost gym attendance.
- Led pilates, kettlebell, bootcamp and body sculpting classes.
- Used music to motivate and energize classes.
- Collaborated with other fitness professionals to develop and implement new programs.
Supervisor
Revival Coffee Company
10.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Front Line Supervisor
UPS Worldport Freight Facility
10.2022 - Current
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Inspected products prior to shipment to verify accurate labeling and recordkeeping.
- Encouraged open dialogue between employees and management, providing a platform for constructive feedback and promoting overall morale.
- Enforced safety policies and procedures to decrease potential employee injuries.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Decreased employee turnover rate by fostering a positive work environment and addressing staff concerns.
- Provided ongoing coaching and feedback to employees, fostering an environment of continuous learning and growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Facilitated teamwork by encouraging open communication among staff members and conducting regular meetings.
- Accomplished staff results by communicating job expectations and planning, monitoring and appraising job results.
- Assessed staff performance regularly, implementing performance improvement plans when necessary to bring underperforming employees up to standard expectations.
Consultant / Customs Entry Writer
Vaco / Wen - Parker
11.2021 - 10.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Maintained current knowledge of evolving changes in brokerage marketplace.
- Liaised between clients and support team to quickly resolve issues.
- Audit entries.
- Worked closely with Customs, customer and delivery teams to ensure correct and timely entries for on time deliveries.
- Develop new business relationships and maintained existing through regular communications and effective account management.
CNA
Private Duty
04.2017 - 10.2021
- Assisted patient with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patient and implementing proper wound care techniques.
- Provided emotional support for patient during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patient and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as Alzheimers, Huntington's Disease, Dementia, MS, etc.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Served as a liaison between patients, families, and Doctors to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Customhouse Brokerage Strategic Account Specialist
UPS SCS
05.2007 - 08.2015
- Provided exceptional customer service to strategic clients, resolving issues quickly and ensuring long-term partnerships.
- Presented professional image consistent with UPS's brand values.
- Built relationships with customers and community to promote lon term business growth.
- Developed tailored solutions for strategic accounts, resulting in increased customer satisfaction and loyalty.
- Promoted a culture of collaboration and knowledge-sharing within the account management team, fostering an environment conducive to professional growth.
- Served as the primary point of contact between clients and internal departments such as Customs and International team members.
- Leveraged company resources effectively to address client challenges, resulting in higher levels of trust and partnership.
- Established rapport with new contacts quickly while consistently nurturing relationships over time.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, processing and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained close working relationships with government agencies.
- Acquired and applied government agency knowledge to create effective dialogue with customers.
Education
CNA License - Nursing
JCTC
Louisville, KYSkills
- Time management
- Reliable and responsible
- Dependable and punctual
- Cooperative attitude
- Leadership and coaching
- Communication and interpersonal connection
- Flexible and adaptable
- Motivational leadership
- Group instruction
Certification
- State Food Management Certification
- FITT State Fitness Instructor Certification
- Forklift Certification
- UPS Customhouse Brokerage Certification
- UPS FLS Certification
Languages
English
Native or Bilingual
Timeline
Fitness Instructor
Spencer Country Fitness And Sports Training
10.2024 - Current
Supervisor
Revival Coffee Company
10.2023 - Current
Front Line Supervisor
UPS Worldport Freight Facility
10.2022 - Current
Consultant / Customs Entry Writer
Vaco / Wen - Parker
11.2021 - 10.2022
CNA
Private Duty
04.2017 - 10.2021
Customhouse Brokerage Strategic Account Specialist
UPS SCS
05.2007 - 08.2015
CNA License - Nursing
JCTC
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