Laura Turner

• Created and managed cross-functional projects to scale documentation workflows and enhance education delivery systems across regions.
• Spearheaded the Chart Prep Program by designing standardized workflows, building training materials, and implementing best practices.
• Trained physicians on CMS V28 changes, facilitating a smooth transition and promoting understanding of the updated risk adjustment model and its documentation impact.
• Led CIS audits, care sheet reviews, and documentation performance meetings to ensure quality and accountability.
• Directed the onboarding of VIPcare providers and ensured consistent training aligned with CMS and organizational standards.
• Developed and executed Quality Improvement Plans (QIPs) using audit and performance data.
• Led collaboration with Quality Analysts, Anion, and external vendors to align provider education with regulatory expectations.
• Produced comprehensive training materials including provider handouts, quality training manuals, Articulate-based e-learning, and case-based presentations for forums and bootcamps.

• Delivered training for new PCPs, NPs, and PAs to ensure alignment with CMS documentation standards.
• Conducted focused bootcamps and forums on MRA, HCC coding, and chronic condition documentation.
• Performed audits for major health plans, identifying documentation gaps and enhancing compliance.
• Led development of educational materials, including handouts, guides, and slide decks.
• Analyzed chart trends to provide actionable recommendations for care improvement.
• Mentored new educators to support quality-driven documentation strategies.

• Trained providers on clinical documentation, ICD-10 coding, and CMS risk adjustment requirements.
• Used tools like Sxope and the 5-Star Checklist to lead chart prep, track care gaps, and highlight chronic condition opportunities.
• Reviewed progress notes and delivered feedback to address documentation errors and missing treatment plans.
• Maintained regular huddles with providers to ensure consistent education and follow-through.

Interpreted medical reports to apply appropriate ICD- 10 and HCPCS codes.
Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.

Explained to entire healthcare team importance of providing in-depth, accurate medical records and documentation

Uncovered discrepancies in health records and contacted physicians to provide further documentation to clarify concerns.

Collaborated with others to discuss new HCC diagnosis opportunities.

Increased team efficiency by implementing clinical documentation process improvements.

Maximized office efficiency by reviewing more than 60 charts per day to optimize the HCC diagnosis Capture.

Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.

Acquired strong background in medical terms, illnesses and conditions and medical procedures.

Determined and implemented techniques to improve medical records retrieval process.

Streamlined day-to-day office processes to meet long-term goals.

Improve policies and procedures through development, implementation, revision and evaluation of new protocols.

Facilitated clinical support to physicians to optimize the clinical documentation and diagnosis support

• Scheduling appointments and assisting minor office surgery procedures, injections
• Responsible for Hedis monthly reports implementing and assisting task according to CMS guidelines
• Ensured HIPAA compliance across all patient data handling, systems and training.
• Delivered administrative support to drive organizational objectives and patient care goals.
• Created, maintained and updated patient charts and communicate resident needs during shift change to maintain continuum of care.
• Collaborated with multidisciplinary healthcare teams to provide comprehensive care.
• Coded medical observations and professional services delivered for each patient.
• Assigned procedure and diagnosis codes for insurance billing using E clinical Works
• Interpreted medical reports to apply appropriate ICD- 10 and HCPCS codes.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
• Reviewed and abstracted relevant clinical data from electronic medical records to select appropriate code for procedures.
• Interpreted medical terminology and pharmacological information to translate information into coding system.
• Read through patient health data, including histories, physician diagnoses and treatments to gain understanding for coding purposes.

• Read and recorded temperature, pulse and respiration.
  Performed routine tests such as urine dip stick, vision and hearing and allergy tests.
  Provided necessary supplies, support and assistance to medical staff and patients for procedures such as Botox.
  Provided patients and families with emotional support.
  Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
• Organized charts, documents and supplies to maintain team efficiency.
• Assessed, documented and monitored vital signs for more than 30 patients per day.

Examined around 20 patients per day with various medical instruments and equipment.

Carefully analyzed test results and information gathered during examinations to properly diagnose illnesses and diseases.

Closely examined patients’ medical history, medication allergies, physical condition and test results to verify necessity of operations and to determine proper procedures.

Strictly maintained the confidentiality of patients, families, colleagues and any sensitive situations.

Rapidly assessed and responded to medical emergencies.