Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Umana

Manassas,VA

Summary

Proven leader and efficient team player, adept at cash handling and fostering positive customer experiences. At Pollo Campero, I spearheaded operations, enhancing productivity and managing labor costs effectively. My friendly demeanor and ability to thrive in fast-paced environments have consistently improved team dynamics and customer satisfaction. Skilled in both interpersonal communication and meticulous financial transactions.

Overview

3
3
years of professional experience

Work History

Barista

Dunkin' Donuts Franchising
06.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Particles Monitor

Pentagon Technology Inc.
04.2023 - 12.2023
  • Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
  • Maintained high levels of vigilance while monitoring multiple workers simultaneously, ensuring prompt identification of any changes in condition.
  • Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of particles monitoring processes.

General Manager

Pollo Campero
01.2022 - 02.2023
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.

Sales Associate

Red Wing Shoes
02.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Stonewall Jackson High School
Manassas, VA
06.2017

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Barista

Dunkin' Donuts Franchising
06.2023 - Current

Particles Monitor

Pentagon Technology Inc.
04.2023 - 12.2023

General Manager

Pollo Campero
01.2022 - 02.2023

Sales Associate

Red Wing Shoes
02.2021 - 01.2022

High School Diploma -

Stonewall Jackson High School
Laura Umana