Laura Umana
Manassas,VA
Summary
Proven leader and efficient team player, adept at cash handling and fostering positive customer experiences. At Pollo Campero, I spearheaded operations, enhancing productivity and managing labor costs effectively. My friendly demeanor and ability to thrive in fast-paced environments have consistently improved team dynamics and customer satisfaction. Skilled in both interpersonal communication and meticulous financial transactions.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin' Donuts Franchising
06.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Particles Monitor
Pentagon Technology Inc.
04.2023 - 12.2023
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Maintained high levels of vigilance while monitoring multiple workers simultaneously, ensuring prompt identification of any changes in condition.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of particles monitoring processes.
General Manager
Pollo Campero
01.2022 - 02.2023
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
Sales Associate
Red Wing Shoes
02.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA06.2017
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Barista
Dunkin' Donuts Franchising
06.2023 - Current
Particles Monitor
Pentagon Technology Inc.
04.2023 - 12.2023
General Manager
Pollo Campero
01.2022 - 02.2023
Sales Associate
Red Wing Shoes
02.2021 - 01.2022
High School Diploma -
Stonewall Jackson High School