Laura Umanzor
Conroe,TX
Summary
Proven track record in enhancing office operations and customer satisfaction at Silver Healthcare, Inc., showcasing expertise in document management and a positive attitude. Excelled in data entry and prioritizing work, significantly contributing to efficient financial reporting and fostering a welcoming environment. Demonstrates a dedicated team player mentality, adept at improving service quality and operational efficiency.
Overview
15
15
years of professional experience
Work History
Office Assistant
Silver Healthcare, Inc.
10.2019 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Office Aide
Estan Healthcare, Inc.
03.2016 - 12.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
Server/Cashier
Pappas BBQ
01.2010 - 05.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Certificate -
Pima Medical Institute
Houston, TXGED -
Houston Community College
Houston, TX10.2023
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Dedicated Team Player
- Prioritizing Work
- Professional and mature
- Document Management
- Scheduling
Timeline
Office Assistant
Silver Healthcare, Inc.
10.2019 - Current
Office Aide
Estan Healthcare, Inc.
03.2016 - 12.2018
Server/Cashier
Pappas BBQ
01.2010 - 05.2014
Certificate -
Pima Medical Institute
GED -
Houston Community College