Laura Ustaszewski
Grapevine
Summary
Dynamic Licensed Massage Therapist with a proven track record at Hand & Stone of Flower Mound, enhancing client well-being and retention through expert application of stress relief massage and exceptional customer service. Skilled in Swedish and therapeutic massage, I've fostered a nurturing environment, leading to significant word-of-mouth referrals. Committed to professional ethics and continuous skill advancement.
Overview
12
12
years of professional experience
Work History
Licensed Massage Therapist
Hand & Stone of Flower Mound
09.2017 - Current
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Assessed clients to determine appropriate massage techniques to apply.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Lead Licensed Massage Therapist
Hand & Stone of Flower Mound
09.2021 - 07.2024
- Contributed to the overall growth of the business through exceptional customer service and positive word-of-mouth referrals.
- Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
- Lead monthly therapist meetings to update staff, listen to concerns and address any staff issues.
- Provided guidance and training on spa services and protocols.
- Trained new staff members on spa procedures.
- Continuously updated professional knowledge by attending industry conferences, workshops, and seminars relevant to massage therapy trends and techniques.
Licensed Massage Therapist
SpaRetreat
10.2015 - 08.2017
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Assessed clients to determine appropriate massage techniques to apply.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Licensed Massage Therapist
Holistic Health LMT
08.2014 - 10.2015
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Assessed clients to determine appropriate massage techniques to apply.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
Licensed Massage Therapist
Backcare Family Chiropractic
06.2013 - 08.2014
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Collaborated with other healthcare professionals to develop treatment plans.
On-Call Specialist
Ohio Heartland Community Action Commission
10.2011 - 05.2013
- Collected, arranged, and input information into database system.
- Followed all company policies and procedures to deliver quality work.
- Filled in as needed throughout the organization in an on-call position.
- Served as receptionist during a staff member's medical leave.
- Worked in kitchen to help prepare and serve meals to eligible community members.
- Prepared and delivered meals to elderly community residents.
Server
Mid-Ohio Catering
02.2011 - 10.2011
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
The Patriot
08.2010 - 01.2011
- Kept bar stocked with beer.
- Upheld strict regulations for safe alcohol service and food safety.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared food utilizing a flat top grill and deep fryer.
Bookkeeper
Epworth Preschool & Daycare
01.2005 - 08.2010
- Inspected account books and recorded transactions.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Education
Massage Therapy Certification - Massage Therapy
Heritage College
Columbus, OHBachelor of Arts - Print Communications/Journalism
University of Toledo
Toledo, OHAssociate of Arts -
The Ohio State University
Columbus, OHSkills
- Reflexology techniques
- Stress relief massage
- Myofascial release
- Trigger point massage
- Professional ethics
- Swedish massage
- Prenatal massage
- Aromatherapy
- Hot stones
Certification
- Licensed Massage Therapist (LMT) - Texas Department of Licensing and Regulation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- AMTA
Timeline
Lead Licensed Massage Therapist
Hand & Stone of Flower Mound
09.2021 - 07.2024
Licensed Massage Therapist
Hand & Stone of Flower Mound
09.2017 - Current
Licensed Massage Therapist
SpaRetreat
10.2015 - 08.2017
Licensed Massage Therapist
Holistic Health LMT
08.2014 - 10.2015
Licensed Massage Therapist
Backcare Family Chiropractic
06.2013 - 08.2014
On-Call Specialist
Ohio Heartland Community Action Commission
10.2011 - 05.2013
Server
Mid-Ohio Catering
02.2011 - 10.2011
Bartender
The Patriot
08.2010 - 01.2011
Bookkeeper
Epworth Preschool & Daycare
01.2005 - 08.2010
Massage Therapy Certification - Massage Therapy
Heritage College
Bachelor of Arts - Print Communications/Journalism
University of Toledo
Associate of Arts -
The Ohio State University
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