Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Valera

Phoenix,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

13
13
years of professional experience

Work History

Sales and Customer Support.

ROYALTY WIRELESS
06.2018 - 12.2020
  • Assisted call-in customers with questions and orders.
  • Helped over 60 customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Researched and recommended network and data communications hardware and software.

Sales Representative/Stocking Associate

ANJ Logistics Wholesale And Warehouse
08.2017 - 02.2018
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Answered queries and concerns and assisted customers with product selections.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Prepared returned items for shipment by boxing and labeling each box.
  • Used [Software] to maintain and update records of inventory, prices, shipments and shortages.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Processed and packaged stock items for customer purchases.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Representative and Sales Manager.

METRO PCS.
07.2011 - 08.2017
  • I worked with windows systems point of sales software and cash registers as well. part of my job was to make sure we had all he money at the end of the day.
  • I worked with more employees at the store. As manager I had to train new employees and make sure they did their jobs well, motivating them and recognizing their daily effort to create a good work environment.
  • I worked with Microsoft office and we used Excel sheets everyday to keep all our customers records and daily sales up to date. at the end of the month I was responsible to have all the customers reports, monthly payments reports and commission reports ready for the owner.
  • Filling applications for insurance claims and financial programs.
  • Managing inventory.
  • Use of office equipment and computer systems.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Food Prep Cook

New York Pizza Department
06.2008 - 07.2011
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Trained and assisted new kitchen staff members.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.

Education

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
2009

West Phoenix High School
Phoenix, AZ
2008

High School Diploma -

Colegio De Bachilleres
Mexico City.
2007

Skills

  • Verbal and Written Communication
  • Customer Service
  • Time Management
  • Ethical Standards
  • Bilingual English/Spanish
  • Problem Solving
  • Critical Thinker
  • Creativity
  • Organization
  • Emotional Intelligence
  • Responsibility
  • Computer Technology

Timeline

Sales and Customer Support.

ROYALTY WIRELESS
06.2018 - 12.2020

Sales Representative/Stocking Associate

ANJ Logistics Wholesale And Warehouse
08.2017 - 02.2018

Customer Service Representative and Sales Manager.

METRO PCS.
07.2011 - 08.2017

Food Prep Cook

New York Pizza Department
06.2008 - 07.2011

Maricopa Community Colleges - Glendale Community College

West Phoenix High School

High School Diploma -

Colegio De Bachilleres

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Laura Valera