Laura Vallejo
Santa Monica,CA
Summary
- Hospitality professional with over 10 years of experience in delivering outstanding guest service and managing high-performing teams. Proven track record in enhancing daily operations and creating inviting environments that strengthen customer loyalty. Expertise spans both fast-paced cafés and upscale dining, emphasizing purpose-driven service and cultural sensitivity. Seeking to leverage leadership skills and operational knowledge in a mission-focused organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista & Wholesale Support Specialist
Sightglass Coffee Roastery
Los Angeles, California
09.2025 - Current
- Delivered high-quality specialty coffee service, ensuring speed and hospitality in high-volume settings.
- Educated customers on coffee origins and brewing techniques to enhance guest experience.
- Established strong relationships with regular guests through personalized service and expertise.
- Supported wholesale partners by preparing events and providing on-site assistance during tastings and trainings.
- Represented brand at public and private events to engage wholesale accounts.
- Coordinated logistics for wholesale activations, overseeing equipment setup and breakdown.
Server-Barista
Cafe Gratitude
Venice, California
04.2024 - 12.2025
- Provided heartfelt service in high-volume, plant-based restaurant focused on wellness and sustainability.
- Fostered genuine connections with guests to embody brand's mission of gratitude and positivity.
- Guided guests through seasonal, organic menu with personalized recommendations based on dietary preferences.
- Maintained operational efficiency during busy shifts, supporting coworkers and ensuring smooth FOH operations.
- Recognized as Employee of the Month on multiple occasions for maintaining high standards.
- Assisted in inventory management by restocking supplies as needed.
Front Of The House Lead
The Spoke & Bird Cafe
Chicago, Illinois
08.2020 - 02.2024
- Oversaw front-of-house operations, achieving 95% guest satisfaction through seamless experiences.
- Managed staffing, scheduling, and training to enhance service efficiency in fast-paced environment.
- Resolved guest concerns as primary contact, creating a welcoming atmosphere for all visitors.
- Streamlined operational processes, including inventory management and vendor coordination, ensuring service excellence.
- Fostered collaborative team culture, enhancing staff performance by 15% through targeted training initiatives.
- Executed community engagement initiatives with Women's Park District, increasing customer participation by 20%.
Server
Trivoli Tavern
Chicago, Illinois
10.2022 - 12.2023
- Delivered exceptional service in a high-volume tavern specializing in elevated American cuisine.
- Managed multiple tables during peak hours, ensuring efficiency and attention to detail.
- Provided personalized guest experiences with tailored food and beverage recommendations.
- Consistently recognized by guests and supervisors for professionalism and hospitality.
- Trained new servers on menu offerings, POS systems, and customer service protocols.
Education
Master's Degree - Economy
University of Granada
Spain11.2017
Bachelor's Degree - Business Administration
Catholic University
Colombia12.2012
Skills
- Fluent in English and Spanish
- Team leadership
- Guest relationship management
- Training development
- Multitasking and organization
- POS system expertise: Toast and Square
Timeline
Barista & Wholesale Support Specialist
Sightglass Coffee Roastery
09.2025 - Current
Server-Barista
Cafe Gratitude
04.2024 - 12.2025
Server
Trivoli Tavern
10.2022 - 12.2023
Front Of The House Lead
The Spoke & Bird Cafe
08.2020 - 02.2024
Master's Degree - Economy
University of Granada
Bachelor's Degree - Business Administration
Catholic University
Accomplishments
Awarded Employee of the Quarter at Sightglass Coffee Roasters for exceeding performance expectations and contributing to team and brand excellence